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My FR255 is in a boot loop all day after an attempt at a firmware update today

This morning my FR255 which was operating flawlessly prompted me that it was going to install an update in 60 seconds or something. I let it do it's thing and minutes later to 12+ hours later it has yet to tun back on.

It just repeatedly reboots through this sequence:

Garmin blue triangle logo
Garmin Copyright Screen
Converting GPX files
Loading FIT data
Repeat step 1

After I first noticed the loop I let it do it's thing for a few hours until it finally ran out of battery and died. I put it on the charger for an hour and it's returned to the looping behavior.

How do I recover my FR255?

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0 6520446 over 2 years ago in reply to Garmin-Kevin

1 yes

2 yes

3 France

4 yes

+1 Garmin-Kevin over 2 years ago

For all of you whom I have added to the investigation for this disruption, have you used the feature on your watch to control music played on your phone?

0 5992442 over 2 years ago

I have the same issue with my FR255 bought new 4 months ago. no way to restart or to reset the watch.

0 5992442 over 2 years ago in reply to Garmin-Kevin

0 gc_bike_run over 2 years ago in reply to Garmin-Kevin

No, I didn't...

0 Garmin-Kevin over 2 years ago

All,

We believe to have a temporary workaround for this disruption. First, you will need to get your device into mass-storage mode. You can use instructions contained in (My Forerunner Will Not Fully Turn On).

1. Go to the Garmin Folder of your watch.
2. Go to the Apps Folder
3. Delete the .PRG files
4. Remove from Mass Storage

If you are unable to get the device into mass storage, please attempt a non-vol clear (master reset) which should recover the device.

1. Ensure the watch is powered off.
2. You may need to hold LIGHT for up to 30 seconds to turn the watch off.
3. Press and hold DOWN, START/STOP, and BACK/LAP.
4. Press LIGHT to power the watch on while holding these three buttons.
5. After the first beep release START/STOP.
6. After the second beep release the remaining buttons.

0 Rafaeli over 2 years ago in reply to Garmin-Kevin

1. Yes, please

2. Yes, please

3. Now in Russia, then UK

4. Yes

+1 Garmin-Kevin over 1 year ago

All,

We have released a fix in the latest production (non-beta) software release that should resolve the report for most users experiencing these symptoms. The software release should continue rolling out to all users in the coming days. If you are still experiencing symptoms like the original report here, please start a new thread.