update: no more step tracking, sleep and inconsistent heart rate

7944715 4 days ago

Since the last update, the watch has become unusable: no longer sleep tracking, steps are no longer counted and the heart rate is completely inconsistent

Top Replies

Frederik 2 days ago in reply to Garmin - KS +5

I also have issues in both outdoor run activities where gps is all over, no step tracking, heart rate off. FR165 27.09. Problems came as soon as updated.

When i start a run, the start is delayed and when…
4292414 3 days ago +4

I’m seeing similar issues. Forerunner 165 on v27.09 and I’ve gone through all the usual steps: Garmin Express update/sync, restarts, and full factory resets.

Heart rate data is still all over…
Jacquers 3 days ago +3

Find the product page for your watch and use the chat option to contact support, or email.

All Replies

0 Jacquers 11 hours ago in reply to Jacquers

Just had it freeze on the activity screen, although that's working again.

I have touch enabled for general use but disabled for activities. After an activity (whether you save or discard it) touch stops working for a while before working again. Seems like another lag issue.

It's surprising that Garmin hasn't pulled this update to stop it from going out to more devices.

0 1815273 8 hours ago

Same symptoms on FR165. HR during idle and activities stays at 73-75BPM, GPS is not properly working it seems, steps counter shows incorrect data, interface became more sluggish, start/stop button during activities takes ~5s to respond, battery started to discharge noticeably faster.

0 1880151 8 hours ago in reply to Garmin - KS

Good day, i have been struggling since Wednesday morning after the update with my Garmin forerunner 165. It is so frustrating. my step counter is down. my run activities don't start stop anymore. and my heart rate is off. Can anyone assist? I have done a factory reset and its still not right.

0 1833495 7 hours ago

Facing the same issue…

0 c004ba2079 3 hours ago

Confirm this is happening to my Forerunner 165: Applied firmware update to 27.09 yesterday, was all fine, but then today I removed the watch to charge it around 8am, put it on, did my things for a few hours and then noticed around lunch time that since I put it on, it didn't track steps nor heart rate. I turned off and on the watch and then it started to work again.

0 Micka_H 7 minutes ago

My wife is experiencing the same issues since the update with a Forerunner 265.