Related

measurement HR is now very bad

6779092
11 months ago

I love my 165 (19.18). First 2-3 months was all OK but now few FW measurement HR is useless for training! Watch show 100-120 bpm and my real is too high (160-180 sometimes i use HRM). Please Garmin FIX IT! THX

  • 0 17 days ago in reply to George_Andreou

    Not surprising, sounds like you're dealing with first level support, they aren't escalating to the engineers. The issues started many, many versions ago. I haven't even bothered calling for the issues I've seen because I know it will be worse than the support on a forum for more advanced users. The excuse in these forums is usually to send you to the best practices on HR detection and Nap Detection. Basically, we don't care, it's not an issue, we see it as an end user problem, not worthy of engineering resources. If you ask me they have their head in the sand

  • 0 3 days ago in reply to Saganist

    I was sent a replacement but, as expected, I'm seeing exactly the same issue. All they can say is maybe this will be fixed in a future software update, at least they acknowledged there's an issue.

    Maybe I'll buy back the forerunner 45 I sold.

  • 0 1 day ago in reply to George_Andreou

    Who acknowledged, 1st or 2nd level support? Unless the software and hardware engineering teams acknowledge there is an issue, it doesn't mean anything. I haven't seen any sign they are trying to address it, same with Nap Detection. It seems clear they are trying to find other ways to survive in this highly contested market.