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measurement HR is now very bad

6779092
10 months ago

I love my 165 (19.18). First 2-3 months was all OK but now few FW measurement HR is useless for training! Watch show 100-120 bpm and my real is too high (160-180 sometimes i use HRM). Please Garmin FIX IT! THX

  • 0 3 months ago in reply to socorsu

    Vote up I am having the same problem with inaccurate HR being reported from my Forerunner 165.   I have called customer service and they could not answer questions about HR and Zones.  They could only over a chest monitor.  This was not the case when I first got my Garmin in July.  It has to be an update that you pushed.  

  • 0 3 months ago in reply to 2106346

    Honestly, the team responsible for HR and Sleep/Nap tracking need to be held accountable for failure to make progress and the introduction of regressions. This is the First Beat Analytics team

  • 0 17 hours ago

    I’ve been having the same issue. When resting it’s fine, but when I’m running it peaks at around 140 which I know is not right. On the last run I stopped to record my pulse three times and it was consistently 40 beats in 15 seconds, indicating 160bpm.

    Looking back on my Forerunner 45 activities, that watch was correctly reflecting my actual HR.

    I have a case open with Garmin support, they’ve asked me to do lots of tests, try lots of thigs and asked me so many questions. I’ve done everything they asked and even shared with them my Forerunner 45 and 165 activities on Garmin Connect, so they have all the proof. It’s definitely the watch.

    In the last e-mail, as well as asking me to repeat all the same tests again, and asking the same questions, they’ve asked me to ask a friend to try it! Absolutely ridiculous customer support. I’m going to back to the retailer to get a replacement.

  • 0 9 hours ago in reply to George_Andreou

    They gave me a chest HR monitor due to this issue

      No charge

  • 0 8 hours ago in reply to 2106346

    That's interesting. Which region are you in?

  • 0 19 minutes ago in reply to George_Andreou

    It's not the watch hardware, it's the firmware updates...it was broken several major versions ago, along with nap detection, etc...and they haven't bothered. It makes me think something is going on with the firstbeat analytics team, did they all jump ship for Apple? With that and Connect+, there seems to be concern and loss of mojo for sure with the platform. Nothing exciting happening really on the software or hardware side