Issue HRM-Pro Plus with Forerunner 965

Hello everyone,

I’m having an issue with heart rate measurement on my Forerunner 965 paired with a Garmin HRM-Pro Plus.

The connection itself seems fine: the watch connects quickly to the HRM and shows the notification that everything is paired. But once I start running, instead of showing my heart rate it just displays “–”. Sometimes it does pick up the HR for a few minutes at the start or in the middle of a session, but most of the time it seems like there’s no data being transferred.

At first, I thought the problem was the HRM battery, so I replaced it — no change. I suspected the strap itself, but when I connect the same HRM to my old Venu 2 and go for a run, it works perfectly with no issues.

So it looks like the problem might be with the Forerunner. If I enable wrist HR on the watch, that works fine — but not the chest strap.

Has anyone else experienced this? Any ideas on how to fix it?

  • Some more context here.

    It worked just fine before last month or so. At the beginning, data was lost for short period of time, and during the few month's it drops almost to 0 data transfered during the session.

    Tried to switch to bluetooth connection instead ANT+, didn't help.

    Tried to remove/add HRM several times, didn't help.

  • Haven't experienced that with mine (same setup as yours)

    Have you tried to remove the HRM completely from the watch and Connect (if it is on that also)  and set it up on the watch again clean?

    I see you said you did try this .hmmm strange

    Tr contact support , I use the chat function normally via the support website.