HRM-dual only display heart rate on activity but not on Garmin connect App.

Hello, 

I bought the Edge 530 Sensor Bundle with a hrm-dual heart rate sensor and a Venu Sq 2 music. When I am cycling using my Venu to broadcast heart rate and the edge 530, my daily heart rate chart and intensity minutes will update after I am done the activity in the garmin connect app. When I use the hrm-dual it will show on the activity my heart rate but not on my daily heart rate or intensity chart. Look at the figures below for examples of what is happen.

Any ideas on how to fix this? I read some other threads and some people think its an issue with the HRM-dual or software but I was unable to find a solution or answer. 

Figure 1: This is my heart rate chart after doing a cycling activity using my Edge and hrm-dual. Notice during the activity no heart rate is added.


Figure 2: This is my heart rate chart after doing a cycling activity using my Edge and Venu sq 2 broadcasting my heart rate. Note it now shows my heart rate.