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HRM Pro doesn't transfer HR to garmin connect timeline when not in activity

I want to wear the strap without the watch and record hr and steps during that time, but it doesn't transfer the data to garmin connect. I think that when I bought it as it was freshly released it was tranferring said data, but after an update on the garmin server side it stopped. Now when I dn't wear my watch and wear the strap instead I get blank space on the HR chart on the garmin connect daily summary page. Can you fix this please or justify why it can't be done?

  • The support might not know what they are talking about, but they are correct in the sense that without an activity, the strap only records HR in coarse 2 minute intervals, just like the watch in its 24/7 mode.

  • Yes they didn't know to interpret the actual garmin faq "The HRM-Pro® and HRM-Pro® Plus heart rate straps can act as an activity tracker by storing calories, intensity minutes and step data in addition to heart rate. This data can be tracked and sent to your Garmin ConnectTm account without having to have another Garmin Watch or Edge® Cycling Computer". This for Johsouha meant that you have to start an activity for the strap to record anything.