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HRM Pro: problem on store and forward

Hello.

I havea Fenix 6 and today I used for first time HRM Pro.

I paired my watch with the strap, I start Strength Activity and I put out the watch from my arm.

I began the workout and at the end when I stopped and saved the activity I noticed that they are gaps on the heart rate.

These gaps are the moments that i was running outside, and I wasnt close to my watch (not within 3 meters).

I read that there others that have the same issue.

Also, when I connect HRM Pro to Garmin Connect, the sync fails.

Is there any solution? Should I try remove and put back the battery?

Thank you.

Top Replies

Garmin-Blake over 3 years ago +2 verified

We are currently working on a permanent resolution for this issue, which will be in the form of a software update for your HRM Pro.

In the meantime, we would recommend you remove the battery from your…

All Replies

0 Garmin-Blake over 3 years ago

We are currently working on a permanent resolution for this issue, which will be in the form of a software update for your HRM Pro.

In the meantime, we would recommend you remove the battery from your HRM, wait at least 5 minute, and then reinstall the battery. This should resolve the issue for you temporarily until our permanent fix is available.

0 Thanasis Merkouris over 3 years ago in reply to Garmin-Blake

How often should I remove and reinstall the battery (once a week / month) so that I can be sure that store and forward will work?

Can I do it myself or I should send my device to authorized representative due to warranty?

Also, about the software update, do you have any idea when it will be available?

Thanks for your help!

0 Dec_McGuinness over 3 years ago in reply to Garmin-Blake

Hi, any idea on when this permanent fix will be rolled out timeline wise??

0 Thanasis Merkouris over 3 years ago in reply to Garmin-Blake

Hello.

Any news about software update timeline?

Thank you.

0 b1ue3AGLE over 3 years ago

Seems like it makes a connection issue, on normal connection too.

0 luca.costantino over 2 years ago

Five months later the problem is still there

At least the proposed workaround works...

0 HPRun over 2 years ago in reply to luca.costantino

Did you see the 7.40 beta that is now available?

0 Thanasis Merkouris over 2 years ago in reply to HPRun

Is a beta or final update? Should i wait?

0 luca.costantino over 2 years ago in reply to HPRun

No I didn't. I have the 7.1

Do you know how to get it?

0 b1ue3AGLE over 2 years ago in reply to luca.costantino

forums.garmin.com/.../hrm-pro-beta-7-40-now-available