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Firmware or Connectivity issue

sbakic
4 months ago

Hello Garmin Tacx support team,

Since updating my Tacx Neo 2T to firmware version 2.6.0, I’ve been experiencing serious issues:
- Power output is delayed by 5+ seconds - Cadence is inaccurate and inconsistent
- My setup uses Zwift on a MacBook Pro, with sensors connected via the Zwift Companion app on my Samsung Galaxy S24

Everything worked perfectly before this update. I believe the previous firmware version was 0.0.38, which worked reliably for my use case.
I would kindly request that you help me downgrade the firmware back to that version or another stable release compatible with my setup.

Thank you very much for your help.

Best regards, Stefan

  • 0 3 months ago in reply to schurms

    THANK YOU VERY MUCH FOR YOUR EFFORT...!
    Unless Step 3 everything works. i contacted Garmin Support they send a different link to me. I press now in Firmware update as in pic 3 and picture in your #4 look different to me there is no update available and on #5 it is as i send before.

     

    i will bother garmin again.

  • 0 3 months ago in reply to GBehrendt

    I really have the feeling here, that this downgrade runs only on IPhone... and the Google Store App is not working. 

  • 0 3 months ago in reply to GBehrendt

    Ok I tested this on android Using the Google App Store app. I found if you are In  the connection setup (3) or set up Tacx neo (4) screen that pressing the https://tacx.page.link? Didn’t appear to work.  I then connected and back arrowed to the main Tacx app (dashboard) screen.   I then pressed the https://tacx.page.link? And the 0.0.38 downgrade software appeared.   So it runs on android too.  Give it a try.  

  • 0 3 months ago in reply to sbakic

    That solution works for me! I bought an USB dongle (USB 6.0) and an ANT+ dongle. Now the connection to the Neo 2T works perfectly, Zwift Play also works fine and the heartrate monitor is connected via Ant+ (just 5 Bluetooth connections possible with the USB dongle). Maybe the Bluetooth version of my computer is too old?

  • 0 3 months ago in reply to schurms

    Does not work, the link always goes to connection tab. If I disconnect, turn off Bluetooth and switch off trainer and other way round it shows as yesterday the available firmware in connection tab but it leads to nowhere. 

    I chatted with Garmin 5+hrs and they would like to send me a discount on buying a new trainer... Great job. 

  • 0 3 months ago in reply to 3587491

    I'll try give feedback soon

  • 0 3 months ago in reply to schurms

    Worked perfectly for me, thank you very much.

    reloaded 0.0.38 and it no longer disconnects

  • 0 3 months ago

    Hello all, thanks for your participation in this thread and discussion.


    We are aware of this report and working on resolutions for the cadence data and app-specific concerns following the recent 2.6.0 update. I have added all users here to our reports so that they can be notified when a resolution is found. 

    In regard to inaccurate cadence data, please reply to this comment letting Garmin know we can reach out via email to collect additional details. A simple "please contact me" will suffice, please do not post your email or any personal information here. 

    In regard to cadence data with NEO trainers and the Fulgaz platform, Garmin is working with Fulgaz (and other 3rd party training apps) to implement changes that will restore functionality using the latest NEO firmware.