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Bluetooth Keeps Disconnecting and Reconnecting to Phone

Nick G
9 months ago

The Bluetooth connection of my Vivoactive 5 keeps disconnecting and reconnecting which caused missed notifications and sync issues. I've updated to 9.24, but issue still persists. Even I unpair and pair it again, it's still happening which is very frustrating. This is my first Garmin device and so far I'm not liking the experience. Anyone else facing the same issue?

  • 0 3 days ago in reply to 4275374

    The issue is still not resolved for me. But observed that the watch looses the connection faster and longer when battery of the watch is at low charging level (<25%). This does not mean that the watch does not loose connection above this level. But when the connection is lost with charging level >25% the watch reconnects fast automatically. With charging level <25% the connection seems to get lost as soon as the display of the watch is switched off (quite sure about this). And reconnect only works when the displays of watch and phone are active (not so sure about this but it "feels" to be this way).

    Quite annoying...

    Is there anybody out there observing the same/alike behaviour?

  • 0 1 day ago

    I got my Vivoactive 5 a few weeks ago and its been great but its taken to dropping the phone overnight when I'm in bed (the phone and watch are less than a metre apart).  The connection comes back with powering the watch of and on but I've selected to update the software and I'll see if that solves it.