My wife's Vivoactive 4s received the 7.10 update yesterday evening. The device did not register any sleep data for the night afterwards. (She wore it all day before)
Mine was ok with 6.90
My wife's Vivoactive 4s received the 7.10 update yesterday evening. The device did not register any sleep data for the night afterwards. (She wore it all day before)
Mine was ok with 6.90
Thank you for providing your feedback after the update to 7.10.
Garmin is aware of an issue impacting vivoactive 4, 4S, and Venu watches. We have identified the issue and have released an update as a Public…
Do you have any numbers (about Garmin's Vivo4 fleet size)? I'm not sure if their rollout of 7.10 actually reached 100% before it was pulled. Even if it only affects 1% of their fleet, that would still…
Mine hadden the samen problem since 7.1 update. Also during a outdoor activity the distance is not displayed and when I want to save my data, it is not able to save. Restarting helpped the first time but it happend again a day later.
I wonder whether your wife's V4s is seeing some of the same problems mentioned in https://forums.garmin.com/sports-fitness/healthandwellness/f/vivoactive-4-series/305026/vivoactive-4-series-venu-sw-7-10-causing-multiple-user-issues-meta-thread? I've found that the device does record sleep data, but refuses to upload it unless I power it off and on again.
Yes, it should be this I suppose. A restart fixes it temporarily, but after some hours it stops syncing ANY data (not only sleep), until it is restarted again.
The strange thing is, that this does not happen with mine, and that is on 7.10 version now as well.
Do you have any numbers (about Garmin's Vivo4 fleet size)? I'm not sure if their rollout of 7.10 actually reached 100% before it was pulled. Even if it only affects 1% of their fleet, that would still be a lot of unhappy customers.
Fingers crossed they have logs and telemetry that allows them to figure out what regressed. Also, it's totally possible that there are hardware variants (of a given model), but hopefully they can track that too (via serial numbers etc) to see if there's a correlation.