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Vivoactive 4s is stuck on blue triangle after turning off

4349262 over 3 years ago

does not turn on.. soft and hard reset do not help

it is not found on Computer.. :(

what can i do?

Top Replies

Nihir over 3 years ago in reply to Garmin-AmberD +9 verified

I had the same issue on my Vivoactive 4, and then I connected the Vivo4 to my computer via USB charging cable and then pressed the Power button (right side, top button) for 10 seconds or so, it switched…
Garmin-AmberD over 3 years ago +2

Hey there! Can you clean the contacts with rubbing alcohol and then plug the device back into the computer and hold the power button until the screen goes black. Then hold the power button again until…
Nihir over 3 years ago in reply to patriciadoi +1

Yes, I have fixed mine with above steps.

All Replies

0 6104177 over 2 years ago

Press the top right button for ten seconds and the watch turns off, triangle disappears.

Press same button again briefly and the triangle reappears, after a few seconds vibrates, and shortly after watch boots up and starts charging.

Looks like it did not charge at all when plugged in overnight with just the blue triangle visible.

0 mandsfitbit over 2 years ago

Had the same problem and this resolved it, thank you!

0 8669390 over 2 years ago in reply to Nihir

Thank you for sharing this - it fixed my issue as well!

0 5597687 over 2 years ago

I'm done with garmin vivoactive 4s. After 2 years of working normally mine stopped charging suddenly, after getting a replacement from Garmin, it happened exactly the same issue, so I bought a new charger cable to see if it was the issue (and going again through all their trouble shooting

It still doesn't work, I'm done with this!

0 oldrunnerdude over 2 years ago in reply to Anthony

this worked for me also ..... power off and then on again while connected to computer with cable

0 9482851 over 2 years ago in reply to Nihir

Way more helpful than Garmin Support – this worked for me, thank you!

0 3012903 over 1 year ago in reply to Nihir

Brilliant, thank you for this. Great advice.

0 6071386 over 1 year ago in reply to Anthony

Merci , j’ai pu redémarrer ma montre avec le même problème grâce à ces instructions. J’ai dû la refaire plusieurs fois avant que cela ne fonctionne.

Cordialement

0 BikingBillB over 1 year ago

I did the steps and it worked for me. Unplug power, Off button for 15 secs until blue triangle goes, plug in power, on button for a couple of seconds. Wait a few secs and face appears. Thanks everyone for the instructions