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Error upon set up

3591980 over 4 years ago

Hei! I just got my venu watch today and upon set up, the safety features and live tracking just shows error when I try to open them.. So I haven't fully set up my watch. How to manage this?

0 Garmin-Isabella over 4 years ago in reply to Masomelo

Thank you for providing that! Would you be able to go to Connect app > Menu > Settings > Profile & Privacy > Data > Livetrack and take one more screenshot and post here?

0 Masomelo over 4 years ago in reply to Garmin-Isabella

Sure. When I do that it still fails instantly :(

0 Masomelo over 4 years ago in reply to Masomelo

0 Garmin-Isabella over 4 years ago in reply to Masomelo

Thank you for that! I'd like to have this investigated for you and get you added to a case. May I reach out to you and get more information?

0 6471985 over 4 years ago in reply to Garmin-Isabella

Hi, i have the exact same problem as it is mentioned above, same error messages. i'm using a huawei p30 pro and have the garmin vivoactive 4s. Please inform me about any solution for the problem. Thanks!

0 Garmin-Isabella over 4 years ago in reply to 6471985

6471985 said:
Hi, i have the exact same problem as it is mentioned above, same error messages. i'm using a huawei p30 pro and have the garmin vivoactive 4s. Please inform me about any solution for the problem. Thanks!

Hello! Would you be able to screen record what happens when you go to Connect app > Menu > Settings > Profile & Privacy > Data > Livetrack and post the video here?

0 Masomelo over 4 years ago in reply to Garmin-Isabella

Yes, of course

0 Garmin-Isabella over 4 years ago in reply to Masomelo

Masomelo said:
Yes, of course

Great! I have sent you an email from Garmin!

0 jmonteir over 4 years ago in reply to Garmin-Isabella

Hello Isabella I have the same exact problem with my new 945, I tried reinstalling the app but without any success, what can I do?

0 Garmin-Isabella over 4 years ago in reply to jmonteir

jmonteir said:
Hello Isabella I have the same exact problem with my new 945, I tried reinstalling the app but without any success, what can I do?

Hello! What phone do you have? Are you able to screen record and post it here? Are you trying to open this on Wi-Fi or Data? If Wi-Fi can I have you turn that off and try with data?