Venu 4 again frozen and inaccurate heart rate

macwic 8 days ago

My watch froze again. Now after 38 minutes of a runnining workout. Before it did it was showing an inaccurate heart rate (constantly around 150 when I was running and then 170 when I took a walking break).

Is there a solution to this?

These are basic functions which should work flawlessly!

After many years with Garmin I am considering to return my watch and give a competitor an opportunity.

Please fix this asap.

0 Garmin-Tracy 8 days ago

Hello!

What software version is currently installed on your device?

When the device freezes during an activity, what does it take to get it functioning again?

0 macwic 8 days ago in reply to Garmin-Tracy

Software 14.12 is installed. Both times I was holding both buttons to try to restart and and some point it worked. The watch then let me continue the workout missing a few recent minutes. The whole process takes probably 5 minutes.

0 macwic 8 days ago in reply to Garmin-Tracy

I also noticed it was recording a flat 102spm over most of the workout.

0 Garmin-Tracy 7 days ago in reply to macwic

Would you mind if I reach out to you via direct message?

0 macwic 7 days ago in reply to Garmin-Tracy

Go ahead. I don’t mind and will do anything to fix the issues.

0 6875590 5 days ago

Mám to úplně stejné.

0 macwic 5 days ago in reply to Garmin-Tracy

Will you still reach out? Nobody reached out...