Venu 4 again frozen and inaccurate heart rate

My watch froze again. Now after 38 minutes of a runnining workout. Before it did it was showing an inaccurate heart rate (constantly around 150 when I was running and then 170 when I took a walking break).

Is there a solution to this?

These are basic functions which should work flawlessly!

After many years with Garmin I am considering to return my watch and give a competitor an opportunity.

Please fix this asap.

  • You say it “only” froze 3 times in one month since the exchange. It should not freeze at all. This is still unacceptable. Garmin needs to step up and provide a solution which work at all times and not waste our time with exchanges and asking us for DMs with data they already have. Thinking of returning it and trying a Polar or other brand. I need something that reliably works or at least a company which openly communicates they are working on a solution and are aware of such a significant issue.