Turn-by-Turn Navigation missing - Bug or simply not available?

ChrisX 23 days ago

Hello everyone,

The Venu 4 product page advertises the following:

COURSES WITH TURN-BY-TURN DIRECTIONS

Create or find existing courses in the Garmin Connect smart-device app, or sync from your favorite third-party platforms and get turn-by-turn directions.

But when I create a route and let it navigate me, I don't get any turn-by-turn directions. Only the distance to the destination is shown at the bottom of the display.

Test videos on YouTube have also criticized the lack of turn-by-turn directions, even though they should be available according to the advertising.

Is this false advertising or a bug in the watch?

Do other owners have the same problem?

Many thanks and best regards,
Chris

Top Replies

Garmin-Tracy 10 days ago +0 verified

Hi Everyone

Our apologies, the Venu 4 does not support Turn-by-Turn navigation for courses. This was an error in the marketing materials and we are working to correct the information on the website.
JJSV 9 days ago in reply to 3635731 +3

At the time of purchase, Garmin’s official information indicated that the device included turn-by-turn navigation (Turn-by-Turn). However, the company later publicly acknowledged that this feature is not…
ChrisX 19 days ago in reply to Scott +2

I still hope that Garmin-Tracy or Garmin-Zac or someone else from the Garmin team will speak here up and simply clarify the situation.

After all, those responsible do respond in other threads here in the forum…
ChrisX 17 days ago in reply to 4417776 +2

Yes, if someone from the company would just pick up a Venu 4 and test it for themselves, they would realize that something isn't working.

All Replies

0 ChrisX 3 days ago in reply to JJSV

I have now returned my v4.

Regardless of the misleading advertising, I no longer want to be a beta tester for €550 when you look at the errors in v4 here in the forum. My watch has also frozen and restarted during sports, etc. No hotfix, nothing.

And as I've mentioned before, it's been proven time and again that you should never buy a new Garmin watch at the regular introductory price when it's first released...

I hope everyone else enjoys their v4. In a few months and after a few updates, it will surely be a good sports watch. Then maybe it won't be completely overpriced either.

0 3635731 3 days ago in reply to ChrisX

Maybe Garmin isn't the ideal company, but which one is? So far, I am satisfied with Garmin products, apart from a few minor issues with the navigation just mentioned. But I believe that Garmin will fix it or at least leave it as it is. Before this, I had Wear OS, and that's a real *** :-D