Had the venu 3s since release day 1 and no issues. However since the 8.25 software update I've had it crash on me twice. Watch becomes unresponsive for a while and its difficult to restart. Is this likely to be a software issue or hardware?
Had the venu 3s since release day 1 and no issues. However since the 8.25 software update I've had it crash on me twice. Watch becomes unresponsive for a while and its difficult to restart. Is this likely to be a software issue or hardware?
Support told me to revoke the location permission of the garmin connect app, the issue is tied to that they claimed, and after doing this I've not had any crashes in about a week. Looking promising!…
Mine has stopped reading HR accurately. After 30 on elliptical it will only read my HR at 98. I've only had it 10 weeks. Pretty upset bc I had read that Garmin was so reliable and I switched from Fitbit…
I have opened a case this morning, but no response yet. Watch is freezing daily now and HRM sensor stops working. It is unusable at this stage.
Has anyone seen a response from Garmin yet?
Not on this forum. I would contact Garmin Support directly either to start a new case or add yourself to an existing case. If you're in the US, the offices will not open until Monday, due to the Thanksgiving holiday. So you will not be able to use the chat or call options until then. However, you can use the email option or send an email to [email protected]. In my experience, email typically takes 2 to 5 business days to get a response.
