Venu 3s UI keeps crashing since 8.25 update

Had the venu 3s since release day 1 and no issues. However since the 8.25 software update I've had it crash on me twice. Watch becomes unresponsive for a while and its difficult to restart. Is this likely to be a software issue or hardware?

Top Replies

9560816 over 1 year ago +2 verified

Support told me to revoke the location permission of the garmin connect app, the issue is tied to that they claimed, and after doing this I've not had any crashes in about a week. Looking promising!…
1444508 over 1 year ago +2

Mine has stopped reading HR accurately. After 30 on elliptical it will only read my HR at 98. I've only had it 10 weeks. Pretty upset bc I had read that Garmin was so reliable and I switched from Fitbit…
3982803 over 1 year ago in reply to seilogramp +2

I have opened a case this morning, but no response yet. Watch is freezing daily now and HRM sensor stops working. It is unusable at this stage.

All Replies

0 9560816 over 1 year ago

Same issue for me, very annoying. Adding my card to Garmin Pay seems to possibly be related.

0 Sygh over 1 year ago

I am having the same issue, the watch regularly freezes and becomes unresponsive, then need to forcefully restart to get it functioning again.

You have permission to contact me via email, and I am based in the United Kingdom.

0 Garmin-Inder over 1 year ago in reply to Sygh

You'll want to reach out to your local Garmin Support team to discuss available options.

0 3986084 over 1 year ago in reply to Garmin-Sara

I'm experiencing the same problems as described in this thread.

You have permission to contact me via email.

I'm located in Norway.

+1 9560816 over 1 year ago

Support told me to revoke the location permission of the garmin connect app, the issue is tied to that they claimed, and after doing this I've not had any crashes in about a week. Looking promising!

0 Former Member over 1 year ago in reply to Garmin-Inder

I have to say that although I got a brand new watch replacement ( VIVOACTIVE-5 ) for my "already new watch" from GARMIN (thanks)... the watch straight out of the box still has the same issues as before; unfortunately... still a lot of "mini freezes" - the watch doesn't respond to screen-touch or buttons, while the led is on... This happens while at desk, or when I try to "wake" and check the time... no activities or anything... default watch-faces...

AOD : OFF

GESTURE : OFF

AUTOLOCK : OFF

BLUETOOTH : OFF

WIFI AUTO UPLOAD : OFF

The software is 8.28 - and the "good part" is that the watch responds in 30-60 seconds and doesn't require a forced-restart !!!

I didn't want to replace the watch as I told GARMIN support this looks like a software issue, but I've accepted just out of curiosity...

While is nice to have a new watch replacing my already new watch - this didn't solved the issue(s) and waited like 3 weeks... to get it back...

Hopefully these issues will be solved in a future software update...

0 PRK91 over 1 year ago in reply to Former Member

This is not the Vivoactive 5 thread. But it is sad to see you are having issues. Given your situation. try jumping to the Beta version (Vivoactive 5 had a new beta release 15 hours ago), and check if that solves your issues. If not, you can file a bug report and those are directly seen by the team and could help them in solving the issues.

Do check the recommended answer in this thread and try that out too.

0 Garmin-Inder over 1 year ago in reply to Former Member

All,

We've released a new beta software addressing this disruption. To install this software, enroll in the Beta software program (HERE), sync the watch, then go to Menu > System > Software Update > Check for Updates.

If you prefer not to enroll in Beta, feel free to wait until our Live software release is rolled out.

Please Note: The Beta SW will disable ECG until the next SW update is available.

0 6502126 over 1 year ago in reply to Garmin-Inder

I can confirm that beta version 9.18 fixes the problem with the watch crashing and draining the battery. Nothing bad has happened since I installed this version.

0 4213962 over 1 year ago

2 software update later I again have the same HR issues, it stopped reading my hear rate, turning Bluetooth on and off, hard reset, nothing helped! Fuming!