Hi,
I’ve been using my Venu 2S for the past four years without any issues, but ever since the recent firmware update (version 19.05), the watch has been crashing randomly and frequently. This has been happening for several months now.
I’ve noticed that the crashes usually occur about 1–2 hours after a workout (typically Pilates), but they can also happen at completely random times—even when the watch is idle. The battery is not the issue, as the watch only powers back on after I connect it to the charger, and when it does, it shows over 70% battery remaining.
This issue is extremely frustrating and is affecting my trust in the product. Is there any way to revert to the previous firmware version? I’m genuinely at a loss here—it’s come to the point where I feel like throwing the watch out the window.
Looking forward to your assistance.