Venu 2s keeps switching itself off

I've had my Venu 2s for about 2 years. Over the past couple of weeks it has been turning itself off when I pressed the button to stop an activity. When I plugged it back in it would allow me to save the activity.

Now it has started randomly turning itself off in the middle of an activity.

I've read other posts on the Garmin forum and it seems to have maybe been caused by a software update and there doesn't seem to be a solution to it.

  • Same experiende here - when will we have a fix- SW Firmware update...

  • Same symptoms as my Venu 2S which is 2.75 years old. I read here that since it is out of warranty, the best Garmin can do is to offer a refurbished one for $140 USD. 

    I'm disappointed as I thought the Garmin watch would exceed my experience with Fitbits which lasts about 2 years. I mean amortizing the cost of the Garmin, it's about $10/month over its useful life. Seems silly to spend $300 or more every couple years for a fitness watch. Who knows, maybe none of them are built to last. 

    With that realization and after fudging with the 2S for the last several weeks to no avail, I bought an Amazfit Active 2 today for less than $100. It has comparable features and I won't feel as bad if it dies after 2.75 years (for less than $100!). I have been pleasantly surprised by it's design and usability so far. But once again, all of my historical fitness data will be locked up on a platform I am leaving. 

  • Hi - well I think there is reason for optimism - I was contacted directly by the support team and was asked to upload the systemfiles for teoubleshooting of the software - I did that and now the Garmin team is looking at the systemic error - I am sure Garmin will fix this so we can all trust their software and equipment …

  • Thanks for letting us know. I'm a little skeptical Garmin will resolve this for device users out of warranty anyhow but keeping an open mind. I suspect that the issue may have something to do with the device's water resistance ability because my Garmin tends to crap out when I am out on a moderate walk or activity. I don't notice this much at home when i am sedentary. On top of that, I see this issue was repeatedly reported in this forum from at least 8 months ago!