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update to 15.11 stuck on "Download successful"

2053197 over 1 year ago

Hi,

I downloaded the software update in my watch. Once finished downloading it is getting stuck with "Download successful".

Please advise

0 seilogramp over 1 year ago

Did you try force shutting down the watch then turning on again?

Device Is Locked Up or Frozen

0 2053197 over 1 year ago in reply to seilogramp

Yes, I did.

But even though, just to be clear. the watch itself is not stuck. The update process is stuck.

When I click button B it just returns to the main screen (watchface) without updating to 15.11.

0 RonHi over 1 year ago in reply to 2053197

I saw this very same behavior.

0 Garmin-Inder over 1 year ago

It looks like the update file may be corrupt. We will want to remove the file and download a new one. For steps on doing so, please reach out to your local Garmin Support team.