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Venu 2 Display Turns Off/Freezes/Crashes After 4.67 SW Update

rklyukin
over 3 years ago

V 4.67.

I noticed such a thing. The clock turns off by itself when leaving the house in the morning. My sequential steps:
1) wake up
2) I have breakfast
3) I do the synchronization of the clock from the phone
4) take the elevator down
5) get in the car
6) the clock is off.

Seen on all firmwares, incl. and at the last 4.67. And this problem only in the morning - already 5 times this happened!
There is a suspicion of one thing that leads to the shutdown of the clock:
- Morning FORCED synchronization after sleep - occurs exactly after sleep, tk. a new day has begun and garmin connect somehow does not work out this synchronization correctly. If after sleep it is forced not to do synchronization, but just wait for the clock to automatically synchronize itself, then the clock does not turn off during the day!

There are a lot of problems here on the forum that the clock dies and does not turn back on. I think that this is the problem for everyone.


LIFE HACK HOW TO TURN ON THE WATCH BACK:
Hold the power button for 30 seconds, then release it, then hold it again and the clock will turn on.

  • 0 over 3 years ago in reply to stroper

    Happened yesterday to me also.. Wanted to check HR graph, it has frozen for a second, then screen went black.

    Tried holding buttons, it triggered the emergency message...

    Then I couldn't do anything for like 20 minutes, after that it restarted.

    I have no WiFi paired. 

  • 0 over 3 years ago in reply to stroper

    Same here, 2 times now, no wifi in use

  • 0 over 3 years ago in reply to stroper

    Yes, 2 times. Need to hold both buttons for 20 sec. Then push a button to start it again.

    Just frooze when did nothing...

  • 0 over 3 years ago in reply to mdeletr

    No crash since 3 days (!) since i had synchronized with garmin express on windows.

    tomorrow ?

  • 0 over 3 years ago in reply to cyayon

    Newcomer here to the forum and to smartwatches.  Just to add my experience.  Had the crash/blackout breakfast time one day last week.  Pressed start button for 30 seconds or so and then again briefly.  The familiar blue triangle appeared and all well.  Exactly the same thin 24 hours later.  Since then (7 days) no issues at all...I've no idea why ...but everything working perfectly.  Delighted with the watch despite this hitch.

  • 0 over 3 years ago in reply to stroper

    I reached out to support and software fix is coming soon.

  • 0 over 3 years ago in reply to stroper

    I found a reproducible way to crash and restart my Venu 2 running 4.67:

    • On the Android phone to which the watch is paired, install the Randomly RemindMe app from James Morris Studios.
    • Have the app display a notification.
    • On the watch, swipe up to show the Notifications glance.
    • The watch restarts immediately, and starts back up quickly.

    I have my Notifications glance at the top of the stack. I noticed that if I swipe down to start at the bottom of the stack and slowly scroll to the top, the watch restarts as soon at the Notifications glance starts to appear on the display.

    I don't know what's special about this app's notifications.

    Here's the stack trace:

    Primary/GARMIN/Debug/err_log.txt

    3703 (Venu 2) SW ver: 467
    Build Type: RELEASE
    Commit:820ec1f2dad044bc3a1141f08a768807ff45390d
    ESN: 3368317380
    08/30/21 16:16:06
    RTL
    errnum: 0x017
    r0: 0x101da750
    r1: 0x000000c9
    Stack frame PC, SP: 0x10000e7d, 0x303fb490
    Call Stack - SP at 0x303fb490:
    0x1000086f
    0x10049c85
    0x100505c7
    0x100005d7
    0x101da789
    0x1004986b
    0x1006124d
    0x100605eb
    0x10060619
    0x10060725
    0x10095fc1
    0x10074f13
    0x10000029
    0x10004089
    0x10139973
    0x10140761
    0x1013e6cd
    0x10003fd5
    0x100042c3
    0x100012d5
    0x10005853
    0x10004ea5
    0x10004089
    0x10004ead
    0x10004ea5
    0x101fe189
    0x10231cb1
    0x100042c3
    0x101fe189
    0x10003fd5
    0x1022f8f9
    0x100012d5
    Uptime: 27455

  • 0 over 3 years ago in reply to pgn674

    I have forerunner 945 LTE and has similar issues. Watch is restarting even without opening 3rd party apps. When I go to apps menu, watch crashes. For 945 LTE, supported states that I should uninstall 3rd party apps. It does makes up to come extent but an app from Connect IQ store shouldn't cause device to crash. I mean, the watch os should handle these kind of app failures.