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Anyone else experiencing horrible skin reaction from Venu s2?

4953253 over 3 years ago

I love my watch but not enjoying the pain

Top Replies

seilogramp over 3 years ago +4 verified
See threads and answers below from Garmin. Contact Garmin via the support site - https://support.garmin.com
Garmin-Kevin over 2 years ago +1 verified

We are sorry to hear about the issue you are reporting. The skin irritation may be a result of build-up on the watch band and/or casing. You should discontinue wearing your watch until your skin has healed…
seilogramp over 2 years ago in reply to 9335937 +1

Some are getting replacement bands at Garmin's expense. Some are using the "Wear and Care" guide. Contact Garmin support to work out the details. https://support.garmin.com

Garmin-Blake said…

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+1 seilogramp over 3 years ago

See threads and answers below from Garmin. Contact Garmin via the support site - https://support.garmin.com

0 krmidas over 3 years ago

I was. Got much better after I loosened the band one notch.

https://forums.garmin.com/sports-fitness/healthandwellness/f/venu-2/269383/skin-irritation-under-watch-face

0 Al P over 3 years ago

Also, FWIW, I follow several different watch forums from other manufacturers and they all have many posts about the same thing. With more or less the same solutions.

0 9335937 over 2 years ago

Yes, I have the same thing. Has anyone had a solution yet?

0 seilogramp over 2 years ago in reply to 9335937

Some are getting replacement bands at Garmin's expense. Some are using the "Wear and Care" guide. Contact Garmin support to work out the details. https://support.garmin.com

Garmin-Blake said:
Any user who experiences any sort of skin irritation will need to reach out to us directly at support.garmin.com. We will need to gather information from you that we would not ask for in a public forum. These complaints are taken seriously and we will work to find the most suitable solution as quickly as possible.

+1 Garmin-Kevin over 2 years ago

We are sorry to hear about the issue you are reporting. The skin irritation may be a result of build-up on the watch band and/or casing. You should discontinue wearing your watch until your skin has healed. Please review the following FAQ that provides important information regarding the wear and care of your Garmin watch: https://www.garmin.com/watch-fit-and-care/

If you feel that this issue warrants further discussion please reach out to Garmin Product Support via Garmin Support Center