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Bought a Venu 2 and Venu 2S, but both take a long time finding GPS.

Hi,

Title says it all. Really happy with the watch, and app, but the GPS signal is slow.
The weird thing is, I thought it would be an extreme upgrade from my 3 year old Huawei Watch GT only costing 159,. However, that one still gets a GPS lock in 2 seconds. Where as my GF and I both are waiting for the Venu's to find GPS before we can start cycling.

Inside it can't find GPS at all, and outside it still takes up to a minute or even two, where as I was used to a few seconds.

Is this a common issue, or?

Cheers!
Robin

Top Replies

Garmin-AmberD over 3 years ago +1 verified

Hello! Can you please take a loo at the article here. GPS Accuracy
Garmin-Kevin over 2 years ago +1 verified

All-

If you are experiencing this issue, please make sure to update your EPO/CPE on the watch before starting your activity.

What Is EPO or CPE on a Garmin Product?

After doing this, it is imperative that…
MirceaForce over 3 years ago in reply to Zange +2 suggested

Have the same issue.

I did all the steps reset, soft restart, wi-fi, garmin express, garmin connect no fix...change gps glonass to Galileo no fix

Today when browsing trough got on automated restart of…
Garmin-AmberD over 3 years ago in reply to MirceaForce +2

Ok, so it sounds like you are already working with your local support on this. Be sure to follow up with them. I will still get information collected as well.
Garmin-AmberD over 3 years ago in reply to MirceaForce +2

Hello. I will update you once I have more information.

All Replies

0 Skinterpol over 2 years ago in reply to Ladysoul74

This was constantly happening to me. After many forum posts and contacting Garmin, they eventually agreed to replace my Venu 2S with a (larger) Venu 2. They initially wanted to replace it with 'like for like', as in another 2S but I explained that I'd rather not go through the same issues again. I have to say that since using the Venu 2, I've had much fewer GPS issues than I did with the 2S.

0 MirceaForce over 2 years ago in reply to Ladysoul74

seems that I'm having the same issues

0 Skinterpol over 2 years ago in reply to MirceaForce

Sorry to hear that, Mircea. Try giving them a call. See what they say.

0 MirceaForce over 2 years ago in reply to Skinterpol

did that already....send them some proof evidence

0 Skinterpol over 2 years ago in reply to MirceaForce

Ah, right. OK

0 Romar over 2 years ago

It happened to me tonight, the gps didn't started. Previously it only takes seconds to get it. I don't know what to do. Also need help.

0 MirceaForce over 2 years ago in reply to Romar

the issue is now also when try to calibrate the barometer ..it's fluctuating....an it's trough gps...

0 Garmin-Kevin over 2 years ago

All-

If you are having difficulty getting your watch to connect to GPS, you can make sure that the EPO/CPE are up to date before you try to connect.

What Is EPO or CPE on a Garmin Product?

0 MirceaForce over 2 years ago in reply to Garmin-Kevin

Everything is up to date ..double checked

0 JKa over 2 years ago

Is there still no answer after all those months?

I have the exact same GPS problem. Takes minutes or longer to fix. Everything is updated and I sync my watch every day so that EPO or CPE thing is not the problem and it says 'current'.

Fix this Garmin...