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Android: "No Phone Connection" message displayed on watch despite being paired and connected via Bluetooth

My watch Garmin Venu 2 Plus works great, BUT!

Although the watch is connected (paired) to the phone via bluetooth, it says it is not connected.

For example, synchronization is working, all activities are updated, Im getting notifications and synch with phone is OK. From phone I can send new setting or apps.. etc.. to watch.

BUT I cant use calling or Google assistant. Every time when I invoke this command, watch says: no phone connection...

Can you please help me, what to do? Thank you

1. Watch Version : 9.17

2. Phone: Android - Huawei Mate 20 Pro

3. Garmin Connect Version : 4.56

4. Email me: Yes

5. Permission to view/access Garmin Connect: Yes

6. Country: Czech Republic

Top Replies

Former Member over 3 years ago +1

Also have the same problem.

It is incidentally an outrage that Garmin has not commented for 30 days.

For what I have again paid the surcharge to the Venu 2 Plus?!

1. Watch Version : 10.12 Beta

2. Phone…
IDG over 2 years ago in reply to Garmin-Kevin +1

IDG 21 days ago in reply to Garmin-Kevin

This has been an ongoing issue with my Venu 2 Plus, it was working fine the first time I set it up. I can use Google assistant and can receive phone calls from…

All Replies

0 DennisSmeiska over 2 years ago in reply to StephenG01

Do you turn your phone and watch off every day?

0 6856288 over 2 years ago in reply to StephenG01

Stephen, thanks for sharing your story! It's a shame that this is an ongoing issue for many people as this feature (calling using the watch) distinguishes the venu2+ from the venu2. Otherwise we might as well bought the venu2 and save a few bucks.

My experience for the past weeks has been quite similar. I was having an unstable bluetooth connection with the watch, so I had to reconnect every day. Some days, I was able to receive/make calls and some days I wasn't. I couldn't find any relation between my method of making the connection, my phone/smartwatch use and the feature functioning properly or not.

I'm still deciding wheter I keep the watch or swap it for a different model/brand. In any case, I hope the Garmin engineers are able to fix this bug any time soon.

0 2075947 over 2 years ago

SOLVED FOR HAUWEI (and a few others) NOT COMPATIBLE WITH VOICE ASSISTANT-

https://support.garmin.com/en-US/?faq=9CDD55lm3a4DcQaNL7yii9&productID=730659&searchQuery=voice%20assistant&tab=topics

I had the same problem with my Hauwei Pro 30. I had checked that compatibility of the phone before I got the Venu 2 Plus but sadly these features - also the wallet feature, would not work. After calling this morning is seems yes it is compatible with the fitness ability BUT NOT with the voice, phone etc. which would have been nice to know in the main compatibility section. They sent me the link above.