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Android: "No Phone Connection" message displayed on watch despite being paired and connected via Bluetooth

PeckaaaCZ
over 1 year ago

My watch Garmin Venu 2 Plus works great, BUT!

Although the watch is connected (paired) to the phone via bluetooth, it says it is not connected.

For example, synchronization is working, all activities are updated, Im getting notifications and synch with phone is OK. From phone I can send new setting or apps.. etc.. to watch.

BUT I cant use calling or Google assistant. Every time when I invoke this command, watch says: no phone connection...

Can you please help me, what to do? Thank you

1. Watch Version : 9.17

2. Phone: Android - Huawei Mate 20 Pro

3. Garmin Connect Version : 4.56

4. Email me: Yes

5. Permission to view/access Garmin Connect: Yes

6. Country: Czech Republic

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  • 0 over 1 year ago

    Same here. 

    Venu 2 Plus

    1. Watch Version : 9.20

    2. Phone: Android - Samsung S21 Ultra

    3. Garmin Connect Version : 4.55.2

    4. Email me: Yes

    5. Permission to view/access Garmin Connect: Yes

    6. Country: Indonesia

    Note: Removing device from Garmin Connect App then pairing it again fixes connection issue temporarily.

  • 0 over 1 year ago

    Hello all,

    If you are experiencing this issue, please list/answer the following:

    1. What software version are you running on the watch?
    2. What version of Android are you running and on what model phone?
    3. What is the Garmin Connect mobile app version? (Menu/More > Settings > Version)
    4. May we, if necessary, have permission to email you?
    5. May we, if necessary, have permission to view/access your Garmin Connect account?
    6. In what country do you live?
  • 0 over 1 year ago in reply to Garmin-Kevin

    Hi Kevin,

    everything already been written up.

    But again:

    1. Watch Version : 9.17

    2. Phone: Android - Huawei Mate 20 Pro

    3. Garmin Connect Version : 4.56

    4. Email me: Yes

    5. Permission to view/access Garmin Connect: Yes

    6. Country: Czech Republic

  • 0 over 1 year ago in reply to Garmin-Kevin

    Venu 2 Plus

    1. Watch Version : 9.20

    2. Phone: Android 12 - Samsung S21 Ultra

    3. Garmin Connect Version : 4.55.2

    4. Email me: Yes

    5. Permission to view/access Garmin Connect: Yes

    6. Country: Indonesia

  • 0 over 1 year ago in reply to Garmin-Kevin
    1. What software version are you running on the watch? 9.17
    2. What version of Android are you running and on what model phone? Samsung Galaxy S21 Ultra 
    3. What is the Garmin Connect mobile app version? (Menu/More > Settings > Version) 4.56
    4. May we, if necessary, have permission to email you? Yes 
    5. May we, if necessary, have permission to view/access your Garmin Connect account? Yes
    6. In what country do you live? USA
  • 0 over 1 year ago

    1. Watch Version : 9.17

    2. Phone: Android - Huawei p20

    3. Garmin Connect Version : 4.56

    4. Email me: Yes

    5. Permission to view/access Garmin Connect: Yes

    6. Country: nz

  • 0 over 1 year ago in reply to 5716545

    Watch Version : 9.17

    2. Phone: Android - Huawei p30

    3. Garmin Connect Version : 4.56

    4. Email me: Yes

    5. Permission to view/access Garmin Connect: Yes

    6. Country: spain

  • 0 over 1 year ago

    Same here…

    1. Watch Version : 9.17

    2. Phone: Android - Huawei p30 Pro

    3. Garmin Connect Version : 4.57

    4. Email me: Yes

    5. Permission to view/access Garmin Connect: Yes

    6. Country: UK

  • 0 over 1 year ago

    Same problem with mine. It worked for weeks until this week. Now I can't invoke the voice assistant nor initiate a phone call from the phone button in the watch. All other watch/phone connectivity works.

    Watch:Venu 2 plus

    Software: 9.19

    Phone/ OS: Android 11 Surface Duo 2, build 2022.517.98

    Garmin connect : 4.57

    Country: USA

    Email me/ access Garmin connect: yes and yes