Related
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Venu 2 Plus : Battery Drain Issue!

eakakeeak
over 3 years ago
SW version: 6.11
(It's an up-to-date version in Thailand)
.
27 Jan 2022
.
[Sleep =7 hr (Battery Drain: 2% per hour)]
11pm: 100%
6am: 87%
DND:On (10pm-6am)
Always on:Off
Gesture:Off
SpO2:off
Move IQ:off
Display brightness: low
Bluetooth: always connect to my phone
Notification: 10
Watch Face: Stock / no motion
Heart rate: on(auto)
Physio TrueUp:on
.
[Run/Walk Outdoor with GPS = 36min (Battery Drain: 13% per hour)]
6.00am: 87%
6.36am: 79%
Bluetooth: on (headphone only/Spotify Music)
GPS: On
Data Recording: Smart
Gesture: On
Display brightness: low/auto
Heart Rate: On
.
[Sit indoor / No activity = 2hr (Battery Drain: 2% per hour)]
11.45am: 73%
01.45pm: 69%
Always on:Off
Gesture:On (Short Timeout)
SpO2:off
Move IQ / Move Alert:On
Display brightness: low / auto
Bluetooth: always connect to my phone (no music)
Notification: 20
Phone Call: 1 Call (10sec.)
Watch Face: Stock / no motion (show: Battery%, Time(HH:MM), Day/Date and Black background)
Heart rate: on(auto)
Physio TrueUp:on
.
[At this rate, I could expect only 43 hours from my normal usage.]
.
.
Refer to Venu 2 Plus Battery Life Expectation, my watch is 5 times lag behind Garmin's estimates.
.
[Note: I did "Reset: Delete Data and Reset Settings" before repoarting this issue; but the reult is still the same.]

Top Replies

All Replies

  • 0 over 2 years ago

    All-

    I’m sorry to hear of the battery drain issues that you’re experiencing.  Let’s start by power cycling (turning off and then back on) your watch.  If the battery drain persists and if you have any Connect IQ (CIQ) Content, especially watch faces, you may need to delete that content until the independent developer is able to update their app/watch face to function correctly (without causing a battery drain) with the new firmware version on your watch.  You can use any of the 3 FAQs below to uninstall the CIQ content.

    How to Uninstall Connect IQ App Content Using the Connect IQ App

    How to Uninstall Connect IQ Content Using Garmin Express

    How to Uninstall Connect IQ Content Using the Garmin Connect App

     If you would like to submit feedback to the developer of the CIQ content, you can do so by clicking the link below and searching for the download page of the CIQ content.  In the bottom right corner of that page, you will find the option to contact the developer.

    https://apps.garmin.com/en-US/

    If you have not already reached out to your local Garmin support team, we highly recommend doing that as well:

    Support.garmin.com

    ***If you have uninstalled ALL Connect IQ content from your watch and you are still experiencing a rapid battery drain, please leave your watch free of ALL Connect IQ content (Spotify, Amazon Music and Deezer are fine to leave installed) and reply to the following questions:

    1. May we, if necessary, have permission to email you?
    2. May we, if necessary, have permission to view/access your Garmin Connect account?
    3. In what country do you live?
  • 0 over 2 years ago

    Update from me - sent my Venu 2 Plus to Garmin's servicing (no on line support in my country). Got a new watch (old one was draining in 2 days form the beginning). I charged the new watch on Friday afternoon, today (Tuesday) it is at 62% with regular smartwatch usage plus 1.5 h of GPS activity. Drains maybe 2-3% over night. Hope it stays this way. 

  • 0 over 2 years ago

    Same issue, battery drains within 2 days, no always-on display, I didn't change any settings... before, the battery worked for over a week. Suddenly it drains within 2 days. How to fix?

  • 0 over 2 years ago

    Having the same issue. And it starts not from beginning but after one of firmware update. I'm using venu with huawei phone, which (weird) not supporting phone calls and assistant on watches. After one of updates those options became disabled on watches too, and battery started to drain very quick. Few days ago I've decided to disable bluetooth on watches and miracle happened. It stops discharging so fast. Only few percents per night. So I believe that drain issue relates to one of last updates and bluetooth connection. Also restarting of the watches, reinstalling connectIQ app and other methods don't work. And I believe it also relates to phone calls checkbox for bluetooth connection, but I cannot test this theory because of absent of Huawei phones support from Garmin. So the only thing is to wait for another firmware update and hope for fixing this issue with bluetooth connection,
    For those guys who change watches at service I recommend to not update firmware on watches. At least for now

  • 0 over 2 years ago

    Here i come entering the chat lol have had my venu 2 plus since Feb 14 ( valentines gift from the wife). For the last 2 weeks my battery dies within a day. I have had the same settings since day one. I did have a few updates which I feel caused the problem. I am really disappointed coming from a fenix 5x and having amazing battery life. 

    will try some of the mentioned tips to see if it helps but first going to reset it. Bad thing is that inpassed my return window with bestbuy Confused

  • 0 over 2 years ago

    Unfortunately I also experience battery drains. I am using Venu 2 plus for 42 days (with fw 7.40 and updated to 8.12) and all was good, 5-6 days of battery. Two days ago I recharged it to 100% and through the night, just sitting on the shelf, lost 40% of charge. I didn't change anything (no always-on display, manual brightness at 50% etc.). I recharged it and now it seems that at the current discharge rate it barely could last 2 days. 

  • 0 over 2 years ago in reply to Garmin-Kevin
    1. May we, if necessary, have permission to email you? YES
    2. May we, if necessary, have permission to view/access your Garmin Connect account? YES
    3. In what country do you live? Germany
  • 0 over 2 years ago in reply to Rattatuii

    I am having similar battery drain issues.  I am using an iPhone with the latest iOS.  When I go to Bluetooth settings on the phone I see the following screens.  Does anyone know what "Device Type" should be selected, and whether this may have an impact on the battery life?

    Thanks in advance

  • 0 over 2 years ago in reply to gajipa

    I had the same issue; battery draining out within 24 hrs. All, I did was turn off my bluetooth on the watch and 12 hrs later the battery has not dropped even by 1 percent.

    GARMIN, fix the bluetooth issue, ASAP.

  • 0 over 2 years ago in reply to GeekyVik

    I was having the same issues, until I followed the advice from Garmin:

    • remove the Venu 2 Plus from Garmin Connect
    • remove the Venu 2 Plus from the list of Bluetooth devices in my phone
    • reset the Venu 2 deleting all data
    • connect the Watch to the phone using Garmin Connect. 

    And that is it, I did that a week ago and every day it uses only about 5% of the battery. The only thing I did not this time was setting up Amazon music. I have no idea if that would impact, but I really don’t use it and the watch is working perfectly now