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Lily (Classic and Sport) Frozen on Triangle Screen After 7.20 Software Update

Hello , reasigne a “lot” of similar cases with this product, i can’t fix this issue.
i tried Connecting the usb no my Windows computer and fix with garmin express but not working .

what is the next ?

regards

Top Replies

Garmin-Kevin over 2 years ago +1 verified

All,

We are actively investigating these reports and will update this thread when more information becomes available. While we are researching these reports, we highly encourage you to reach out directly…
Garmin-Kevin over 2 years ago +1 verified

All,

To resolve this issue, please reach out to your local Garmin Product Support team.

Garmin Product Support
BrokenLilyOwner over 2 years ago in reply to Garmin-Kevin +1

Hello , My Lily is dead with the white Triangle since April 26 , and Garmin Express does not recognize it , Has ANYONE been able to connect it and update version with the watch in this state ( white triangle…

All Replies

0 BrokenLilyOwner over 2 years ago in reply to Garmin-Kevin

Hello , My Lily is dead with the white Triangle since April 26 , and Garmin Express does not recognize it , Has ANYONE been able to connect it and update version with the watch in this state ( white triangle) .Is there a solution for this ?? please advice, if there is no solution please let us know if we need to ask for a refund, replacement , etc !

0 9764302 over 2 years ago

Same here. Absolutely stuck on the white triangle, not responding when connecting to PC or charger from about 26 of April

0 9764302 over 2 years ago in reply to Garmin-Kevin

Same error here. Absolutely stuck on the white triangle, not responding when connecting to PC or charger from about 26 of April

0 3225550 over 2 years ago in reply to Garmin-Kevin

Hola! ¿cómo puedo darme cuenta que este ejecutando el último software si después de aceptar la actualización ya no encendió. Ayuda por favor!

0 1572994 over 2 years ago in reply to Garmin-Kevin

how can I update downgrade my Lily if I can even get it connected to Garmin Express, it´s frozen with the white triangle and it doesn´t do anything.

0 1572994 over 2 years ago in reply to 3225550

exacto!! me pasa lo mismo, no puedo conectar el reloj a la computadora, no lo reconoce

0 4298784 over 2 years ago

Same problem!!! We need solutions!!!!

+1 Garmin-Kevin over 2 years ago

All,

We are actively investigating these reports and will update this thread when more information becomes available. While we are researching these reports, we highly encourage you to reach out directly to your local Garmin Product support team for further assistance and/or possible exchange options.

Garmin Product Support

0 9764302 over 2 years ago in reply to Garmin-Kevin

Hello Kevin, I bought the watch in Germany, but I am currently living in Chile, is there Garmin Product support in Chile?

0 2323967 over 2 years ago in reply to Garmin-Kevin

is there Garmin Product support in Chile?