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Unable to Install Software Update 2.12

Hello, yesterday I saw in garmin connect information about the software update for my scala s2, update to version 2.12, but this notification has disappeared and the scala is still 2.08

has Garmin canceled this update?

Top Replies

Garmin-Kevin over 2 years ago +5 verified

While rolling out this software update, we found that some users were unable to complete the software update under the normal procedure. We are currently working on an update and a procedure that will…
Garmin-Kevin over 2 years ago +4 verified

All,

During the rollout of software version 2.12 an issue was identified impacting a small number of scales. This software version was pulled while we investigate these reports. We are working to have…
Michael_Kalina over 2 years ago in reply to Garmin-Kevin +12 suggested

Garmin-Kevin any news?

All Replies

0 TheSalamander over 2 years ago in reply to Garmin-Kevin

thank you for the clarification

0 CJ over 2 years ago in reply to Garmin-Kevin

Do you have a timeline for when the update will roll out again, and will this fix the BF% algorithm?

0 Michael_Kalina over 2 years ago in reply to Garmin-Kevin

Garmin-Kevin any news?

0 Michael_Kalina over 2 years ago

No response - so typical of Garmin

0 2072895 over 2 years ago

Still nothing about new firmware version?

0 Josh over 2 years ago

Was 2.12 supposed to fix the body fat % issue?

0 [Redacted] over 2 years ago in reply to Josh

No.

0 Fearomoon over 2 years ago

Any Update on this?

+1 Garmin-Kevin over 2 years ago

While rolling out this software update, we found that some users were unable to complete the software update under the normal procedure. We are currently working on an update and a procedure that will allow all users to install this update. At this time, I do not have any information on the Change Log for this update or a timeline for expected roll out. Once this update is available, I'll be sure to post that information in the forum for this device.

0 daniscross over 2 years ago in reply to Garmin-Kevin

If anyone wanted confirmation of how highly (or is that lowly?) Garmin regards its scales, then this response confirms it. Nine months since the update first surfaced and nothing since. It shouldn't take that long to fix!