This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Unable to Install Software Update 2.12

Hello, yesterday I saw in garmin connect information about the software update for my scala s2, update to version 2.12, but this notification has disappeared and the scala is still 2.08

has Garmin canceled this update?

Top Replies

Garmin-Kevin over 2 years ago +5 verified

While rolling out this software update, we found that some users were unable to complete the software update under the normal procedure. We are currently working on an update and a procedure that will…
Garmin-Kevin over 2 years ago +4 verified

All,

During the rollout of software version 2.12 an issue was identified impacting a small number of scales. This software version was pulled while we investigate these reports. We are working to have…
Michael_Kalina over 2 years ago in reply to Garmin-Kevin +12 suggested

Garmin-Kevin any news?

All Replies

0 KrapfenKringel over 2 years ago in reply to daniscross

I'm still waiting. I refuse to do any reset shenanigan's that mean more work for me.

Edit: Oh wait, Garmin Web now says there is an update available. I did use the scale a few hours ago. So lets see what happens on the next weight-day.

0 Michael_Kalina over 2 years ago in reply to KrapfenKringel

I did a reset. All settings i had are all good. But no update as expected.

There is one more bug.
Connect says wi fi setup incomplete. In User Settings there is nothing it wants. The Display Name is in other directory and it is entered

0 daniscross over 2 years ago in reply to Michael_Kalina

I've had that 'wi-fi setup incomplete' message in Garmin Connect since day one. Despite the fact all the settings and display name are present. Hopefully it doesn't impact anything in terms of updates.

0 microcris over 2 years ago in reply to sunspot68

It can be coincidence, but I did that and the scale started its update process.

0 AlbertoGaMo over 2 years ago in reply to microcris

I did the same as I saw in Garmin Connect Web the firmware update. It did the update process as seen in your screenshot but it still appears as firmware 2.08.

I don't know why.

0 microcris over 2 years ago in reply to AlbertoGaMo

In my case, it definitely worked.
But now I have the 'wi-fi setup incomplete' message. I had it once and the only way to remove it was to remove the scale and set it up again.

0 KrapfenKringel over 2 years ago in reply to KrapfenKringel

So today was weight day, the result is that the update notification for 2.12 is gone and Garmin Web tells me 2.08 is the newest.

0 daniscross over 2 years ago

Still no show of the update this morning, so I reset the scales and it downloaded immediately. I had to do the same for the previous update (2.08). Obviously something not working here...

0 NAVIEDIT over 2 years ago in reply to daniscross

The system doesn't show me any updates either. And I will not reset the scale just to get the update. As long as no Garmin employee writes something about it, I won't change anything.
Especially since the update probably won't fix the body fat problem anyway.

0 bluefish over 2 years ago in reply to NAVIEDIT

NAVIEDIT said:
The system doesn't show me any updates either. And I will not reset the scale just to get the update.

Same for me.