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Got a X after reading from second user. Wifi sync does not work

Georgenstein1 7 months ago

I just received my BPM in Germany. Installation, wifi connection and connection to my Connect account worked fine.

Reading sync with account just fine.

Invited second user and accepted user invite in her account in the app

Reading - with bpm set to her Nick worked fine, but ended with X.

Software is 1.06

Bluetooth connection to second device/account failed but that’s a feature to my understanding?

Is software 1.07 available in Germany?

Do I really need to reset the device for update?

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0 Jurva 7 months ago

Same problem (second user do not sync and get the X when trying to sync after the reading), do not update to latest (1.07) version even after several attempts / days. After all this Garmin support requested to send the unit to them for service. This is in Nordics.

0 7839567 6 months ago

We recently bought a BPM and returned it with a 1 star Amazon review due to this issue. You'd think Garmin would try to avoid things like that but here we are 16 days into this stupid issue.

0 Hodo65 6 months ago

Index BPM purchased 2 weeks ago, immediately detected another user sync problem. Contacted Garmin Czech, confirmed the problem, which they already know about and are solving it. After two weeks the problem is still not solved. A big shame on Garmin that they allow themselves to release a product that doesn't work as it should and even after 2 weeks they are unable to fix the situation.

0 Martin Ferenec 6 months ago in reply to Jurva

Could you please post an update if you returned it to Garmin and did they "fix the issue" by updating to latest firmware?

0 Jurva 6 months ago in reply to Martin Ferenec

For sure as soon. I have more information

0 CaptainBlue 6 months ago

Same here in the UK, software version 1.06 and 9.32?

0 CaptainBlue 6 months ago in reply to CaptainBlue

Just tried the delete, reset, remove battery door, reconnect and it's still software version 1.06

0 5331985 6 months ago

Rip, glad to know other folks are running into this, but it sucks that there isn't a workable solution as of yet :/

0 RetoVoBaar 6 months ago

I have the same problem. I am also on version 1.06.

0 RetoVoBaar 6 months ago

Did anybody get this to work eventually? Or is it best just to return?