Live track not tracking

I just got the Bounce yesterday. I wanted to test out the Live Track and it does not want to track. How can this be fixed?

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9354798 6 months ago +1

I have the same problem. My son's bounce is on SW version 7.40. I have the most up to date App on my phone. I have a Pixel 7 running Android 14 if any of that helps narrow it down. It's not a very useful…
Garmin-Sara 6 months ago +1
Thank you for the report. We would like to investigate this further.
- Do we have permission to contact you via email?
- What Country are you located in?
8540236 6 months ago +1

Same problem here

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0 7201475 28 days ago

Hello. I just got my kids new garmins yesterday. I tried to use the live tracking for them just now and neither work. This is the reason i bought these devises. Please contact me.

0 8724327 28 days ago

Just gave up. I will try to sell it on Ebay since I missed the return date. Totally useless. The worst is that my son is 10yo now and this product bacame silly to him