Live track not tracking

Thank you for the report. We would like to investigate this further. 

• Do we have permission to contact you via email?
• What Country are you located in?

Please do. I'm located in Canada. I'm not sure where the original poster is from.

Thank you for your response. Please contact me. As soon as my kid gets far from me I can’t track him and he can’t message me. His watch says no connection which we paid for the subscription. We are in Germany

Same problem here

Hello. I am having a similar issue. I bought yesterday, at home it works fine, but when my son went to school, the tracking is still saying he is at home. Live tracking takes an eternity to turn on and off. We are in Michigan US and the signal coverage here is usually good for all phone carriers. $10/mo seems now expensive for this quality of tracking.

I have a similar problem. I'm in NZ from Australia.

I haven't used smart track in a little while but do with my son on holidays. Smart track won't start regardless of restarts for the watch.  Any idea how to fix this?

We just bought this watch for my son for Christmas, and so far not impressed.  I set boundaries, but I don't receive notifications at all when enters it leaves them.  The live track just spins and spins and then says it can't connect to him.  Even the location refresh doesn't work.

I have two kids and two separate Bounce devices (One black and one green) since Christmas. Both were purchased at the exact same time and both have V7.4 loaded. One of these watches works perfectly (black one) - it reports location by itself on the hour every hour, and when I live track it works great. The other watch (green) however does not. It reports its location once a day, and when you live track, it struggles. Sometimes it works, but most of the time it does not. My suspicion is that GPS reception in the green one is not as good or faulty. Its interesting because both kids are together all day in the same place so it is obviously device-dependent.