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Bounce Lte battery drain

9784997
over 1 year ago

My son got the bounce for Xmas however with LTE on the battery only lasts 8-12 hours. That is with minimal use of the actual watch. 

If airplane mode is on then the battery only drains less than 10% in that same 8-12 hour period. But the watch features are useless in airplane mode.

Is the battery drain a known issue and is there any fix? 

Currently have to charge the watch twice a day.

  • 0 5 months ago in reply to 7863251

    Software 8.2

    Canada No LTE yet just wifi

    Battery is less than 8 hours sitting on shelf

    Paired to Pixel 8 pro

    Please contact me.

  • 0 5 months ago in reply to Garmin-Sara

    Software 8.2

    Canada

    Running wifi only

    Paired to Pixel 8 Pro

    Less than 8 hours life sitting on shelf

    Please contact me

  • 0 5 months ago

    Same problem here! I bought the Garmin Bounce in January 2024 - it presents tons of problems; live tracking is not working at all. Messages are not reliable. The battery drains super quickly. My son cannot use it for an entire day because the battery only lasts from 8 AM to 3 PM - only 7 hours!! I have always been a great Garmin supporter, but I am very disappointed by Garmin since the product is entirely unreliable. Garmin, this way, you destroy your reputation; please contact me by email if you can offer any support. I am located in Italy.

  • 0 4 months ago in reply to 9968509

    When we first got my son's Bounce we had WiFi only and were told by support that they couldn't diagnose the battery problems we were having unless we paid for an LTE subscription. They said it wasn't intended to be used without LTE. 

    I suggested maybe they could give us a temp LTE trial just to diagnose our problem, and they said no, this couldn't be done. They could send me a replacement watch, but not a temporary LTE connection. So frustrating.

    The problem we had was that it was misreporting the remaining battery life, so it said it was at 80% after 24 hours then it would suddenly drop to 0% and power down. This problem was solved when we got an LTE subscription. But the battery life has remained low and highly variable. We're also in Canada. We spent a few days in Toronto and the battery life was great. I suspect that the LTE service is patchy outside big cities and the watch is constantly looking for a network.

    We've also noticed that the battery life is worse if my son forgets to wear it (so, it lasts longer when worn). This is despite being connected to WiFi all the time when he's not wearing it, so there's something weird there too (worse battery life with a constant WiFi connection isnt expected). 

    All in all, we haven't been at all happy with the Bounce. I'd say return it, particularly if you don't plan to get LTE. Just get your kid a phone with no plan. 

  • 0 1 month ago

    Hey, I just bought the bounce for my 10 yo. I'm puzzled how fast the battery drains : he cannot keep it on his arm during the night because it goes to 0% so fast. He has WIFI turned on and LTE. There should be a clear communication about that from Garmin. Is my bounce faulty ? Should I send it back ? I'd be glad to be contacted by Garmin.

  • 0 1 month ago in reply to 9912720

    I'm sorry you are not seeing the battery life you expect. Please reach out to Garmin Support for assistance