Edge 830 turning off and on mid ride?

5996374 over 2 years ago

Hi I’ve updated my edge 830 and it’s turning off and on mid ride. Is anyone else experiencing this?

Is there a fix?

Thanks

Top Replies

Garmin-Eiliko over 2 years ago +3 verified

All,

I'm currently waiting on a reply to see what information I will need from you. Once I hear back, I will update this thread.

Please reply back with a Yes if I can email you directly.
8344476 over 1 year ago +3

I am facing the same now as well. My Garmin is restarting on almost every ride. Anyone found a solution to it?

You can email me directly, yes
felixangelov 10 months ago in reply to Schefle +2

forums.garmin.com/.../new-edge-830-version-7-10-now-available

All Replies

0 segfault over 1 year ago

Yes

USA

0 Geeka99 over 1 year ago

Is anyone still having the problem? The firmware is the latest 9.75 and it switched off twice during my ride today which was very annoying. I’m not sure I want to do a factory reset although will if it fixes it.

0 9927045 over 1 year ago in reply to Geeka99

Yep. Reset does not work. I think Garmin has moved on…I wonder if the 840 does it too?

0 flx100 over 1 year ago in reply to Geeka99

I have ridden very little lately - my unit has not stopped mid-ride, but it has as I was pausing at a coffee shop. So i believe the issue persists.

I got an email from Garmin with a ton of questions, and instructions how to upload data for them to check.

But honestly... - It's not my job to do that. FIX YOUR PRODUCT - i'm not your software engineer. Just fix it. Dont waste my time. I'll probably switch back to wahoo next time.

0 Geeka99 over 1 year ago in reply to flx100

Mine happened after a cafe stop too. It started ok then stopped after about a mile. It happened again about 5 miles into the new ride. It’s very irritating. I might just go back to using my watch and phone if I need to navigate.

0 5272037 over 1 year ago in reply to 9927045

I have the 830 and ride with a friend who has the 1030 they have both had this problem since new. I assume the whole range has the same problem. At this point I am assuming Garmin will never fix the problem. I have seen it suggested it is linked to using the Live Track feature which we both use but have never tested this theory out.

0 gregrb over 1 year ago in reply to 9927045

I gave up on the 830 because of this issue and bought an 840. I figured if the 840 does it I can just send it back under warranty. The 840 does not do it and I have the identical setup as before. Really irritating that garmin can’t fix the 830 as it worked fine for years.

0 XPLODINGOFFBACK over 1 year ago in reply to gregrb

Keep us posted. I am really by it, and I am considering a switch to Wahoo.

0 michaelmillar over 1 year ago

Happened to me yesterday. First the HR sensor stopped then the screen went blank. I restarted and was able to save and restart. Pretty poor service from Garmin who havent fixed in over a year.

0 dzamilsvk over 1 year ago in reply to flx100

Hi flx100,

yes, you're kinda right, but if any data, files uploaded from your device would help Garmin to fix the problem, that is more than welcomed