Edge 830 turning off and on mid ride?

5996374 over 2 years ago

Hi I’ve updated my edge 830 and it’s turning off and on mid ride. Is anyone else experiencing this?

Is there a fix?

Thanks

Top Replies

Garmin-Eiliko over 2 years ago +3 verified

All,

I'm currently waiting on a reply to see what information I will need from you. Once I hear back, I will update this thread.

Please reply back with a Yes if I can email you directly.
8344476 over 1 year ago +3

I am facing the same now as well. My Garmin is restarting on almost every ride. Anyone found a solution to it?

You can email me directly, yes
felixangelov 11 months ago in reply to Schefle +2

forums.garmin.com/.../new-edge-830-version-7-10-now-available

All Replies

0 PeterK_55 over 2 years ago in reply to flx100

You can backup your activity profiles and other settings and restore them afterwards.

see here

https://support.garmin.com/en-MY/?faq=eWswdSH4aC3xrXxmQj7U9A

0 BillyEhrenberg over 2 years ago

Hello, this keeps happening to me and the factory reset changed nothing. Has anyone from Garmin replied?

0 flx100 over 2 years ago in reply to BillyEhrenberg

No official response, as far as i know. But there was a software update since, maybe that fixed it?

0 BillyEhrenberg over 2 years ago in reply to flx100

Thanks for the reply. It did it twice again today, despite latest software and a total factory reset with no re-sync of activity profiles.

0 Garmin-Eiliko over 2 years ago

All-

Thank you for your participation in this forum thread. So that I may assist you further, please reply with the following:

May we, if necessary, have permission to email you?
May we, if necessary, have permission to view/access your Garmin Connect account?
In what country do you live?

0 5118397 over 2 years ago in reply to 5118397

after few months without turning off during activity recordin, problem appeared again yesterday ...

0 Leo_Gagne over 2 years ago in reply to Garmin-Eiliko

Just to help you find out what's the issue, for me, it all started with version 9.x. It seems to be related with loss of data coming from the GPS chip and/or the Bluetooth or ANT devices. I was using the 830 with a SRAM Force AXS eTap based bike (with Quarq power meter) and a Varia RTL510 lamp/radar (ANT+ only) when it all started. It is like if the 830 unit received invalid data (null values, negative values where positive values are expected, etc.) and a kind of "try/catch" was missing somewhere, making the app to crash and restart when the exception is thrown. Sorry for the software developer language, but it looks so much like this!

I wrote "I was using", past tense, because I put my 830 on hold. I am now using a competitor product - with a dangerous fish name - until the issue is fixed. So, please, first try to look inside your code to see where it can fail and if you can't find out, then contact me is necessary. But I don't use the Edge 830 anymore, so I don't know how I can be of any help. But this is not a reason not to fix the issue, by the way... I want to use my Edge 830 on my other bikes!

So...
1. Yes
2. Yes
3. Quebec, Canada

0 flx100 over 2 years ago in reply to Garmin-Eiliko

1. YES please asap!

2. YES

3. USA

0 BillyEhrenberg over 2 years ago in reply to Garmin-Eiliko

Hello, yes please email and feel free to check any data to find the issue. I'm from the UK.

Like Leo below, I'm considering switching to a competitor. I do ultra-distance races and I need to know that when I'm riding at night I won't miss a turn because my head unit has powered down (I also hate losing data when I'm going for a PB in a race as happened a couple of weeks ago).

Are you making solving this a priority, or should I get a W**** Element ***t??

0 BillyEhrenberg over 2 years ago in reply to BillyEhrenberg

I can also add that on every ride the sensors Garmin speed and HRM and Stages PM drop out.