Device won't turn on, won't reset

After updating my Garmin Edge 830 to 6.20, went for a ride, everything looked fine. Went for a ride, charged via power/usb and noticed the device would not turn off. The screen was on though blank, as if just backlit. The device was getting very hot. I unplugged the device from charging, now It will not turn on. The screen is always blank, whether charging or not. I notice no thermal change to the device when plugged in for charging.

This is very frustrating, my Edge 830 is now basically a brick.

Has anybody else had this issue? Any possible solutions?

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0 1728557 8 months ago

I am having the same problem with my Edge. Reading the thread is worrisome as this seem like a common problem. I wonder if Garmin actually read these threads? TIA

0 cheracogoff 8 months ago in reply to 1728557

Garmin does not read all of the posts. If you are experiencing a problem then it is best to call Garmin support. Call do not email. Going through email is very slow.

0 AlanSampson 8 months ago

Same problem with nearly new 830 - very frustrating - should be easily fixable with an upgrade, but Garmin seems like a company who really don't give a tinker's damn about their clients - once it's sold, it's your problem - unless you want an upgraded unit, and then you have to pay all over again. Never again, Garmin.... PS pressing the power button for a long time does seem to work - sometimes!!

0 AlvaroMouriska 5 months ago in reply to RenevdM

Thanks for your sharing! Solve my problem!

0 1254652 5 months ago

I've just fixed this! I used a flossing stick and rubbing alcohol (a tiny bit) to clean the charging port. I tried all of the other manual power-off and power cycling tips and they didn't work - but this did, and it works perfectly again!

0 misterbeige 3 months ago

Had the same problem today - holding the power button for 30 seconds worked. Interestingly the first thing that flashed up on the Garmin's screen was a message saying "All segments deleted". I had previously changed my settings on Garmin Connect web to turn off Strava segments. Don't know if this was causative or coincidental.

0 6228607 3 months ago in reply to 1728557

This is the first time this has happened to me. Held the power button down for 30 seconds, did a short press, and it booted up.

0 3307946 3 months ago

This worked for me. Thanks so much!