Device won't turn on, won't reset

After updating my Garmin Edge 830 to 6.20, went for a ride, everything looked fine. Went for a ride, charged via power/usb and noticed the device would not turn off. The screen was on though blank, as if just backlit. The device was getting very hot. I unplugged the device from charging, now It will not turn on. The screen is always blank, whether charging or not. I notice no thermal change to the device when plugged in for charging.

This is very frustrating, my Edge 830 is now basically a brick.

Has anybody else had this issue? Any possible solutions?

Top Replies

All Replies

0 1728557 2 months ago

I am having the same problem with my Edge. Reading the thread is worrisome as this seem like a common problem. I wonder if Garmin actually read these threads? TIA

0 cheracogoff 2 months ago in reply to 1728557

Garmin does not read all of the posts. If you are experiencing a problem then it is best to call Garmin support. Call do not email. Going through email is very slow.

0 AlanSampson 2 months ago

Same problem with nearly new 830 - very frustrating - should be easily fixable with an upgrade, but Garmin seems like a company who really don't give a tinker's damn about their clients - once it's sold, it's your problem - unless you want an upgraded unit, and then you have to pay all over again. Never again, Garmin.... PS pressing the power button for a long time does seem to work - sometimes!!