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830 locked up during a ride

During a ride today, my Edge 830 completely locked up. The screen and buttons were all unresponsive. Eventually I figured out how to reset by holding down the power button for about 20-30 seconds. It did resume recording the activity where it left off. But I had been riding for about four or five minutes before I realized.

My Edge is on software v4.10.

Below is a video of the incident.

What can I do to prevent this from happening? It's quite frustrating.

Top Replies

Garmin-Matthew over 4 years ago in reply to EdRaket +1 verified

EdRaket/mdt70

I apologize that you are experiencing this. We are trying to collect data on this very issue so it can be fixed for all users. Could you please install the latest Public Beta and follow the…
Tom4200 over 5 years ago +1

Same issue for me...Garmin, please fix this
4502563 over 4 years ago in reply to DAS +1

I updated to 5.10 yesterday morning and then my 830 locked up 50 miles into a 60 mile ride. Screen was frozen on navigation, and it didn't record any data after the freeze. I'd probably done 30 rides on…
TichuPotter over 4 years ago +1

5.28 doesnt fix it. Had a lock up last week after about 55 km. Screen was on map the whole time, just tracking the ride, no routing and segments were off.

All Replies

0 plarche over 5 years ago

I’m having same issue almost every ride

0 csteenbe over 5 years ago

Same here today :-(

0 paulmac999 over 5 years ago

Same here!

0 LMFChicago over 5 years ago

Same occasionally. But, every time I am Live tracking another rider in my group, I can't change off the map screen and the map controls (+ - and hand) remain visible.

0 aweatherall over 5 years ago

Where you following a course when this happened?

0 lytleric over 5 years ago in reply to aweatherall

No. Riding without navigation.

0 csteenbe over 5 years ago in reply to aweatherall

Also I was not following a course, was riding on cobble stones maybe that was the reason ;-)

0 hulster over 5 years ago in reply to csteenbe

I am riding DH with it. Should mean harder impacts. ;-)

0 Tom4200 over 5 years ago

Same issue for me...Garmin, please fix this

0 David over 5 years ago

A full lock-up has happened to me since the 4.10 upgrade. Along with full sensor resets about every 60 to 90 minutes.