Should I give up on my 830?

I got the 830 and have used it for a couple handfuls of rides. In that time, it has been unreliable. Various things it has done at one point or another (or multiple incidents per ride):

Unable to keep a connection to my sensors (Garmin speed, radar, plus Stages Power) and phone (iPhone XS Max)

'Constantly' losing GPS connection (I have it set to GPS + Galileo).

So, I upgraded the firmware to 3.50, then ...

Device locked up during a ride and I had to 'hard reboot' with the device's keys.

To remedy that I reset the device to factory, then upgraded the firmware to 3.50 and re-paired my devices and phone. That seemed OK for a while, but then during a ride yesterday it rebooted. 

I got the 830 because I wanted the maps that I do not have on my 520, plus the trail forks integration. If it weren't for the Varia integration I probably would have just gone with a Wahoo.

I'm 'torn' because I've been usually pleased with the Garmin devices and they are mostly reliable. Did I just get a 'crap' sample? I can probably exchange it for a replacement but thought I'd see how you guys were getting along with yours. Otherwise I'll return it for a refund and wait until Wahoo can integrate with the radar and move on.

Thanks,

Louis Marchesi

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  • I am asking myself the same question right now. If it weren't for the nice display (compared to my Wahoo Bolt) I would have returned it already.

    What bugs me the most: I really expected Garmin to be solid when it comes to Navigation, Routing, Turn-by-Turn, GPS reliability et cetera. Hugely disappointed how they can release a product in this sorry state. I can accept some minor bugs, but this is embarrassing. Marketing should NEVER decide when a product is ready to be rolled out.

    And on top of that, there is no transparency on known issues or timeline to get it fixed. And the forum sucks balls compared to other "new" forums IMO.

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  • I am asking myself the same question right now. If it weren't for the nice display (compared to my Wahoo Bolt) I would have returned it already.

    What bugs me the most: I really expected Garmin to be solid when it comes to Navigation, Routing, Turn-by-Turn, GPS reliability et cetera. Hugely disappointed how they can release a product in this sorry state. I can accept some minor bugs, but this is embarrassing. Marketing should NEVER decide when a product is ready to be rolled out.

    And on top of that, there is no transparency on known issues or timeline to get it fixed. And the forum sucks balls compared to other "new" forums IMO.

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