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Sensor Dropout Feedback

We realize how important sensor data is to our customers and how frustrating it can be when there are issues with it. If you are experiencing these issues with sensor drop outs the engineering team would like to understand the following information to help understand the issue.

What version of Edge 530/830 software are you using?
How long into your ride did the issue occur?
Did all of your sensors dropout at once or was it just one?
Did the sensor connection(s) recover on their own?
What sensors did you have connected with the issue occurred?
1. What sensors were connected over BLE?

Did you have your phone connected?
1. Is it Android or iOS?
2. What version of GCM do you have?
3. Were you using LiveTrack?
Please upload activity .FIT files from this occurred if possible.

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0 pecador24 over 5 years ago in reply to aweatherall

How do I upload the FIT activity file:)? I've downloaded it to my hard drive... but don't know how to add it here. Thanks for understanding.

0 aweatherall over 5 years ago in reply to pecador24

You should be able to use the insert option below the message panel when you are posting. If not you could use a file sharing site such as dropbox and post a link here.

0 pecador24 over 5 years ago in reply to aweatherall

Not sure if it's going to work but this is the link directly from the browser: https://connect.garmin.com/modern/activity/3904322395

0 aweatherall over 5 years ago in reply to pecador24

That would work, but the activity is locked.

0 aweatherall over 5 years ago in reply to aweatherall

OK I see the problem. There is a bad value for max power.

max_power

43844

In fact there were a bunch of crazy power values

power	32910
power	43832
power	43844
power	32923
power	32923
power	32926
power	32928
power	32924
power	32905
power	32930
power	32900

I recomputed the values for you

Try this file instead

3904322395-fixed.fit

0 aweatherall over 5 years ago in reply to aweatherall

This looks like a fault in the trainer as it is sending the accumulated power value. You can see how that value jumps in a 1 second interval. Check if there is a software update for it.

Edge build 3.55 added a power spike filter that should remove obliviously bad values like these.

933588699	s	accumulated_power	33589	watts	speed	6.074	m/s	power	142	watts
933588700	s	accumulated_power	66499	watts	speed	6.046	m/s	power	32910	watts

0 pecador24 over 5 years ago in reply to aweatherall

I think something is wrong with the E830. Look, I measured today's workout on E830 and FR945.

I initiated the workout that had been preset on Training Peaks from E830 and few min later I switched on FR945 as well. 830 not surprisingly lost connection, screwing up my work out, while FR was tracking properly all the way not loosing connection at all.

1. Link to E830 https://connect.garmin.com/modern/activity/3907859129

2. Link to FR945 https://connect.garmin.com/modern/activity/3907862709

What's your thought on this? Thanks for sharing.

0 aweatherall over 5 years ago in reply to pecador24

I would recommend upgrading the 830 to build 3.57. There were a lot changes in build 3.55 to improve sensor connectivity.

https://forums.garmin.com/sports-fitness/cycling/f/edge-830/168883/new-edge-830-public-beta-3-57-now-available

0 pecador24 over 5 years ago in reply to aweatherall

Thanks, will try. It is really frustrating to deal with those issues. Have a good weekend!

0 pecador24 over 5 years ago in reply to aweatherall

Hey, I've updated the software but the issue continues to occur.

1. Forerunner 945 - no issue https://connect.garmin.com/modern/activity/3921810723

2. Edge 830 - connection dropped for 5 min https://connect.garmin.com/modern/activity/3921789041

Any other solution that comes to your mind? Best