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Garmin support, real person or bot

Hello

Have anyone successfully send a bug report to garmin? I have a suspicion that there aren't any humans there because I get the same generic response asking the same questions even though i provide the answers.

[email protected]

0 El_Dorado_Mike over 3 years ago

Where are you located? I'm in the US and I they usually pickup the phone after about 10 minutes on hold. I've always found them to be fast to respond. I get email responses within 24 hours.

0 Patryk over 3 years ago in reply to El_Dorado_Mike

I'm in Poland. There is a Polish support also on the phone but they can't help beyond simple problems.

I have a problem similar to one described on the forum. I sent them the link and said that it's exactly like that and they keep sending me a generic response to provide bug description despite I provided it already.

https://forums.garmin.com/sports-fitness/cycling/f/edge-530/293090/edge-530-fw-9-40---sensors-connectivity-issues

IMHO it's a bug and I can trace it back to certain FW version so it would be easy to reproduce on their side.

0 Patryk over 3 years ago

It turn out there are humans there

It's just weird presentation form gmail which showed the tread not in chronological order.