Garmin Edge 1040 25.25 & Varia RTL515: no visual notifications

fgalmeida
1 month ago

After updating to 25.25, the usual Varia visuals on Edge screen are not shown, there's not "red/green shading" on the corners of the display 

(I checked sensor details configuration and they are turned on) and the circles representing the cars are displayed in white, making them "invisible" unless they're overlapping with some darker area, like a black number on the screen. The sound notification is working fine. It's like Edge is picking the wrong colors to draw the alerts on the screen. 

Anyone else experiencing that? Any hints on how I could fix this without factory reseting the device?

  • 0 1 month ago in reply to robertvanderwal

    I understand your concerns and I'm giving you as many details as I have for an immediate resolution.

    It appears a very small number of Edge x40 devices are experiencing this error following an update, and we have not confirmed how these devices end up in this state.

    I have not yet confirmed with any users if the radar graphics are restored after installing the current beta, but we expect the error to be resolved when any update is installed. If willing to test, enrolling in and installing the latest beta will be the quickest way to restore the radar graphics.

    I will keep this thread posted with any new info or resolutions as soon as possible.

  • 0 1 month ago in reply to Garmin-Clayton

    I understand that, and I also understand that bugs will eventually make to production in any software industry. But when bugs impact critical safety features like this one they should be addressed with higher priority. 

    As I shared with you on the private email exchange, despite all the additional useful metrics that garmin provides me with and despite the fact I use a garmin watch for tracking other activities. After facing so many random issues with Edge, this last instance and the lack of a resolution got it will most likely make me go back to the brand I used to use before (I literally had zero issues with them in many years). 

    The tentative fix by installing the beta firmware is a very unreasonable guidance, IMO. Even stable firmware updates will very frequently introduce bugs like random reboots, corrupted files, UI lag, syncing issues, etc. the beta branch is just unusable for anyone depending on their devices for daily training. I tried it once and regretted it very much. 

    again, Garmin feature set is amazing, but being dependable is way more important than being able to see people in the same group ride on my map. When time comes for me to upgrade my device or if money allows for an early upgrade, I’m going back to what I used to use before. Less features but 100% reliable. 

  • 0 29 days ago in reply to fgalmeida

    In regard to safety concerns, we would like to reference the owner’s manual for the Varia with the text below:

    “The device can improve situational awareness. It is not a replacement for cyclist attentiveness and good judgement. Always maintain awareness of your surroundings, and operate the bicycle in a safe manner. Failure to do so could result in serious injury or death.”

    We understand the inconvenience experienced by users who are impacted by this, and this is our priority. Software updates take time for both development and validation, which is why we make beta software available before being promoted to a production release. We are working to make the next update available publicly as soon as we can.

    For any users who do not wish to install the currently available beta software update, you can reach out to your local Product Support team to look into possible replacement options. I cannot guarantee what may be available, and these requests cannot be handled in the forums.

  • 0 29 days ago in reply to Garmin-Clayton

    You’re absolutely right, that text protects garmin from liability, but the issue still impacts a lot customers trust in the brand. 

    btw, another example of garmin’s rearly poor QA practices: https://forums.garmin.com/sports-fitness/cycling/f/edge-1040-series/396171/connect-and-ios-app-device-language-different#pifragment-1290=2

    (yes, I’m impacted by that one too)

  • 0 28 days ago in reply to fgalmeida

    J'ai le même problème que vous, j'attends que GARMIN sorte une mise à jour. 

  • 0 24 days ago in reply to fgalmeida

     The Garmin Connect App "Real Time Settings" language error is resolved in the currently available beta software versions.

    I will update this thread when I have confirmation that simply installing any new software version restores the missing Varia Radar graphics. Changes that will prevent this from occurring have been implemented in the current beta and all future updates.

  • 0 21 days ago in reply to Garmin-Clayton

    For your information, I have the same problem wit no visual notifications with my RTL515 and my Garmin Edge 1040 Solar.

    In addition, I no longer have a visible logo with my different activities. For example, I have only "Gravel" terms.

  • 0 17 days ago

    Desde que actualice ah la version 25.25 ya los avisos de curvas pronunciada cuando el garmin da la alerta no enciende la pantallas cuando esta de noche por favor arreglen eso 

  • 0 17 days ago

    Tengo el 1040 solar y desde que actualice a la version 25.25 los avisos de curva pronunciada se muestran en la pantalla pero cuando estoy montando en la oscuridad cuando da el aviso no enciende la luz en la pantalla por favor arreglen eso 

  • 0 17 days ago

    Desde que actualice ah la version 25.25 ya los avisos de curvas pronunciada cuando el garmin da la alerta no enciende la pantallas cuando esta de noche por favor arreglen eso