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Garmin Edge 1040 25.25 & Varia RTL515: no visual notifications

fgalmeida
3 months ago

After updating to 25.25, the usual Varia visuals on Edge screen are not shown, there's not "red/green shading" on the corners of the display 

(I checked sensor details configuration and they are turned on) and the circles representing the cars are displayed in white, making them "invisible" unless they're overlapping with some darker area, like a black number on the screen. The sound notification is working fine. It's like Edge is picking the wrong colors to draw the alerts on the screen. 

Anyone else experiencing that? Any hints on how I could fix this without factory reseting the device?

  • 0 3 months ago

    Just tested on my 1040 with 25.25 and RTL515:

    All works well as expected!

    (Maybe play around with settings: turn off, turn on again)

  • 0 3 months ago

    Hello, thanks for your post.

    If possible, we would like to collect a few screenshots or photos displaying this issue where the Varia radar's approaching vehicle "dot" indicator is present, but the background column shading is missing.

    please let me know if I have your permission to contact you externally via email.

    Or, you can submit photos here: https://support.garmin.com/upload
    If photos are submitted to the link above please let me know here so that I can review.

    I might suggest that you pair your Varia RTL515 to the Varia App to see if radar alerts are displayed normally here but not on the Edge 1040.

  • 0 3 months ago in reply to Garmin-Clayton

    Yes, you can contact me directly. Regarding the pictures of the issue, that may have to wait a few days due to some other commitments but I will do that. Two other things I forgot to mention are:

    1. During night, when garmin changea the background to a dark color, the cirxlea representing the cara become way more visible since they’re been drawn in white, but even in that case the circles is the only viable sign. There’s no “red/green glow”

    2. The icon on the top right corner shown the radar is connected is also not visible at all, regardless of day/night mode. Still the sender is clearly connected as I can access and even change varia config through sensors > details 

  • 0 3 months ago

    thank you for your report!

    We've gathered all of the info we need and I will update here when a fix is live.
    If you experience this graphical display error on your Edge device please reply here so that I can notify you directly with more info.

  • 0 3 months ago

    While garmin works on a fix, a workaround is to set the device display for night (dark) mode. It won’t completely fix the issue but it will make the cars a bit more visible on the display. 

  • 0 3 months ago in reply to fgalmeida

    I'm having the same problem with the Edge 1040 an 515 varia. I spent a lot of time trying to fix this without succes. Luckily I found this post. I cannot believe Garmin makes such big mistakes with firmware updates, they don not seem to care about our safety. I live in a high traffic area and really heavily rely on the radar to be safe. NOT GOOD!

  • 0 3 months ago in reply to Garmin-Clayton

    Is this fixed in latest Beta at all?

  • 0 3 months ago in reply to deandon

    thanks for reaching out.
    If you are experiencing this error, we expect it is become some graphics files are missing - installing a new software version is expected to restore the radar graphics.

    Unfortunately we have not been able to reproduce this display error in-house and I have not been able to test this myself.
    Please let me know if enrolling in the beta program and installing a new software resolves this for you.

    Enrolling in and Learning About Garmin Beta Software Program

  • 0 3 months ago in reply to Garmin-Clayton

    Is your best advice to install beta software on our devices? Really???? Come on! Please come with a proper solution and search your forum/web for others with the same problem after updating their devices. Or provide a worldwide downgrade update? We need you to do a better job on this problem ;-(

  • 0 3 months ago in reply to Garmin-Clayton

    I’m having the same issue on my Edge 840 after updating to firmware 25.25