My Edge 1040 will not start. It keeps looping at start up but goes no further

Nanooba
1 month ago

When powering up, the Garmin logo appears and then it disappears, before looping and trying to boot up over and over again.

I have tried to reset with 30 second power button but no success, except I sometimes see a black line across the screen before disappearing.

I have tried to reset pressing start and lap + power, before releasing power.

I have managed to access the USB mode to connect to Garmin Express, while it allows me to see my files on my PC, it doesn't help me diagnose or solve the problem.

Help please.

  • 0 1 day ago in reply to aweatherall

    Latest update

    After holding down the lap button following a power down of the unit, I can see a Garmin device pop up on the Device Manager. The Edge screen shows Loader 25.25

    Once the Edge enters MTP mode, the Garmin Device disappears in the Device Manager, but is replaced by MTP USB device. 

    However I cannot access this “USB drive” as it does not come up in File Explorer. 

  • 0 1 day ago

    Hi, I am experiencing the same issue. I am already in contact with the Garmin support since 3rd Jan.

    Basically I have the same situation as , the device shows for about ~30s the "Loader 24.56" screen followed by USB MTP Mode for about 30s and then it reboots. During the 30s of MTP Mode I cannot see it in the File Explorer (neither Mac, Windows or Linux). After that it goes into the reboot cycle until "Loading Courses, Files, Workouts and Locations", then reboot again. 

    Garmin Support suggested me to mount it as a drive and delete "Activities", "Courses", and "NewFiles". Maybe it is helpful for someone, at least for me it wasn't.

    I absolutely cannot understand why a multi billion company like Garmin delivers one crap Update after another. I never had no issues after updating – well of course my mistake, why do I updated at all..