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Training Status, Load and Load Focus broken in Garmin Connect

Ive got an edge 1040 (15.24), i record all of my cycling workouts using this head unit - every activity records and syncs to Garmin Connect just fine.

I've also got a Garmin Fenix 6 Pro (24.81 beta - to get Training Status 2.0), i wear this daily and use it as my primary activity tracker.

Several times a week, i record a cycling workout on my Edge 1040, it syncs upto Garmin Connect just fine, and i can see the activity across both devices.

If i view the same Training Status on my Edge 1040 (where the workouts were recorded), everything also works just as id expect.

If i view the Training Status on the Fenix 6 pro itself, its exactly as id expect and updates correctly based on my workouts from the Edge 1040. I have the beta firmware on this watch (through the official beta programme), to get the Training Status 2.0 update - which means until recently i used to see the same data and analysis for Training Status, Load etc... across both devices.

The issue i'm facing is this: If i goto Garmin Connect, either on the web or in the iOS app, and alternate between both devices data, the Overall Training Status, Load and Acute Load for the Edge 1040 does not exist - BUT the Exercise Load does.I have Physio True Up enabled on both devices, and i've made no changes to any settings recently.

Heres a workout from today:

You'll notice it shows up against both devices, and that the same exercise loads are present for every other session across the past month:

Heres the Training Status, Load Focus and Acute Load against my Fenix 6 Pro (this is the exact same summary and figures that i get if viewed on the Edge 1040 or Fenix 6 devices independently):

Changing the device to my 1040 (where all of these activities were recorded) shows a different story. Note, that theres huge gaps in the 12w summary also:

This used to work, but sadly i cant remember how long ago it got broken. I've recently had new updates to both my Fenix 6 and Edge 1040 so its hard to pin where the fault lies - i've also got the latest iOS Garmin Connect software as of today (4.62.2.2)

I've bluetooth sync'd both devices, and tried to WiFi sync both (Edge 1040 refused to WiFi Sync, but i understand thats a known issue).

I've tried disabling physio trueup on both devices, then sync'ing multiple times, restarting both devices, syn'ing again and finally re-enabling Physio TrueUp, but still broken. I've even resorted to sync'ing the Edge 1040 therough my Macbook using Garmin Express to no avail.

If you have multiple garmin devices: are you seeing the same? I'd be interested to know which devices you have even if this is a Yes or No.

If you just have a 1040, does your Training Status sync correctly to Garmin Connect, and what version are you on?

Any other ideas, or suggestions of fixes would be appreciated

Cheers

  • I am experiencing the same problem with the Fenix 7x and edge 830. 

  • Same here. My GC mobile & web stopped updating with edge 1040 acute load since 20th Jan, all other metrics are updated fine. My only other device, Epix 2 uploads all data to GC, but GC has lost all acute load history prior to 20th Jan....!

    I did update my Epix to 11.21 beta around the 20th, now on 11.22 without improvement... My 1040 ihas been on 15.24 since release. Both devices show correct info (acute load), so it seems to be GC that is the issue...

  • i was asked by Garmin Support to confirm my Physio True Up is ON for both devices. Before sending yes, as i was 100% sure it was, I went to check on my devices 

    Fenix7(11.22 beta SW), Edge1040(16.04 beta) - it seems I cannot find this setting anymore now. 

    do you see it on your device, at least Edge1040 because older Fenix have the option to set this on the web, unlike Fenix7

  • I have checked on both devices according to the GC app Physio true up is on however I no longer see the option to turn it on or off on my Fenix 7x.

  • according to the GC app Physio true up is on

    where exactly to you see this in the app? which menu option do you use? (asking because I browsed all of them and can't see it, maybe I'm blind now)

  • I can get to mine by selecting the device on the app then selecting general, it is in that menu.

  • There's no "General' on my Android app

  • Sorry, I may have misstated.  I can see "general" for my edge but not the fenix.

  • No general for Edge also

  • Hi, yeah its defo Enabled on both of my devices. I found a few people across the forum saying to try disabling Physio TrueUp on all devices, then sync a few times (i then rebooted all devices), then enabled it on all, then re-sync - it can fix a host of problems it seems, but hasnt helped me on this occasion.

    I did the above on both devices through the Garmin Connect app, but maybe that was an error on my behalf?

    I've just gone to find it on my Fenix 6, and you know what - its not there, i dont think? I'm sure it used to be under Physiological Metrics, but its not there now. On my phone, under the device settings, its under General -> Physio TrueUp.

    On my Edge 1040, the option is definitely on the device (but i havent toggled it there), for me its within the training status screen, top right the three dots, and its in the sub menu. Mine is definitely showing as enabled on my device and in GC. On the, the option for me is under device settings -> My Stats.

    So, are we thinking the Watch firmware (possibly beta related across many different devices) has removed the Physio TrueUp option?