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Bug: Losing all sensor connections

Today, i became the new Garmin Edge1040,

so I configured it, properly. Connect all my sensors (HRMpro, Quarq Powermeter, Garmin Speedsensor2 ) and started to do a nice hilly ride..

but after a few meters, he lost all connections. Sometimes during the entirely ride, he find them again, for a few seconds.

Parallel to the edge 1040 I used the new Forerunner to wrote the sensordata. It works without Problems.

Sensor connections to the Forerunner 955 Ant+, to the Edge Bluetooth.

Firmware 12.11 it looks it‘s a early early beta.

Very sad experience, to play the beta tester for such a device…

Top Replies

Garmin-Blake over 1 year ago +8 verified

All, please see the recently released beta found here if you would like to install this to resolve the sensor dropout issues being seen with CIQ datafields.

Thank you all for your patience while we investigated…
Garmin-Blake over 1 year ago in reply to D.Scott1973 +2 verified

D.Scott1973 We understand the frustration and completely agree. We have released the public beta to address this, and are working on moving this to production release as soon as possible. The beta was…
Garmin-Blake over 1 year ago in reply to MicPic1234 +2 verified

A new Public Beta build is available that is meant to address connectivity compatibility issues with some devices.

Change Log
- Updated connectivity firmware to address compatibility issues with some devices…
Teriemer over 1 year ago +4

I confirm that!

I had exactly the same. A few meters after start, all sensors droppped and was impossible to reconnect. Had to stop my ride, completely turn off the device and then reboot. Then sensors…
trickytree1984 over 1 year ago +4

I've had this today and i'm absolutely fuming about it. Whole ride, found sensors for a few seconds then gone for the whole ride. The only difference to Thursdays ride is that i had wind field CIQ app…

All Replies

0 davroca over 1 year ago

What a nightmare of firmware release.

0 3227675 over 1 year ago in reply to Garmin-Blake

Installed the beta software and then went for an hours ride. All good. For info I had garmin HRM, speed and V3 power connected plus S20 galaxy phone

0 cauw31 over 1 year ago

Did a 3hr ride with the new software + 2 CIQ fields ( SPH and Mapdashboard). They worked the whole ride, no problems so far except for my garmin HRM strap, which disconnected on a regular bases but I need to look into my HRM strap first before drawing any conclusions ( battery , strap it self, maybe disconnect and reconnect this sensor first,...)

0 shoerhino over 1 year ago

Rode for about 4 hours with the 1040 and the new firmware 12.14 using SPH Graph and all the sensors were fine. I use a Tickr, Assoima Favero pedals, DI2, Radar and a speed sensor.

0 PePe over 1 year ago

Made the update

Just finished 2h ride with hr, power, Varia, di2, speed

SPH and My Edge2

No problems

Worked perfect

0 TONITOMBA over 1 year ago

Made the update

Just finished 3h ride with hr, di2, Cadence/speed, RTL515

SPH and My Edge2

No problems

Worked perfect

0 koenderm over 1 year ago in reply to Garmin-Blake

Hi! Did some testing with multiple data fields after installing the beta software. Sensor issues are indeed gone now. SPH Graph, EdgeDashboard, MapDashboard and all the Xert data fields work just fine. Did get issues with My Edge2 and New*Graphic Cycling Dashboard though. Work fine after first install but after auto stop/start were no longer on the data page and CIQ data fields were no longer accessible through the device or the CIQ app. Had to delete both from the device to get access again.

BTW: it seems that tapping on the screen to get back to the "home" screen doesn't work on pages with only CIQ data fields (eg EdgeDashboard).

0 3227675 over 1 year ago in reply to koenderm

I have got the same issue with the home screen button on my datafield. I use my own datafield that I wrote. The home button worked on my 1030. It isn't though on the 1040. I thought it was the input delegate I use in the datafield but it isn't.

0 gyllis over 1 year ago

I have a new 1040 with the latest firmware and it does not connect to my Di2 and HR-STRAP :( I have some IQ apps installed. Will try and delete them.

0 shoerhino over 1 year ago in reply to gyllis

There's a beta firmware (12.14) and there's the latest public release (12.11?). This bug was fixed in the beta software but you'd have to manually download and install that. What firmware are you using?