Compass sensor affected by the springbars

I know how to fix the problem DIY. It's all about manufacturers responsibility and principle. They have a clear design error in their product and they don't offer a solution for customers. If they could send me demagnetized spring bars or device to demagtize current spring bars I would be 100% satisfied for the solution. Now their "brain dead" support just keeps throwing new watches at me.

2394279 said:

Now their "brain dead" support just keeps throwing new watches at me.

This is why I wrote it was astonishing and incomprehensible. I am sure their managment has no clue that their support people are wasting thousands of dollars (there are certainly dozens if not hundreds of similar cases), while they could fix the problem with an expense close to zero.

My first replacement arrived in what looked like an unopened retail box but watch itself had scratched screen so I think they have some kind of refurbishing and recycle system with returns. But replacing spring bars in refurbishing process seems to bee impossible for them...

Try this:

1. take out the springsbars

2. calibrate the compass

3. put the watch on a plain surface

4. touch the lower part of the watch with a spingbar

The compass will go crazy. I don't think I can upload videos here to demonstrate

I tried the same thing with two different Instinct 2 armbands original from Garmin and also with one from the old Instinct, all have the same effect.

BUT: the old Instinct does not have an issue, even the springsbars are also magnetic, because the compass seems to be located at a different place. If you go around the watch with the springbar the compass if the old Instinct also goes crazy, but because is not located close to the springbar when the wristband is installed the compass is not affected. At least that is my guess.

here you go, from the computer I can upload a video

Thank you for your video but the compass must be calibrated, the watch worn correctly with the band attached.

Ah interesting find!

I've noticed that I also had a problem with my compass, it was just staying relatively pointing in 1 direction, no matter how much I turned around.

Didn't looked closer to it though, but started to check it after reading this topic now.

Seems my magnetic north is kinda fixed to the down left corner of my watch.

Need to test it more this week, qnd also with strappins removed.

Just one question on this one.

Let's say the watch is set op in magnetic mode, then the compass function should be just acting as a regular compass. So pointing towards a magnetic north field.

When the problem is indeed a magnetised pin, which is interfering with the magnetic north of the compass function.

How will people be able to put on the strap band back and wear it correctly then? By placing back the pin that probably is causing the problem?

Thanks, going to check first if my watch is also afected by a possible magnetized field of the pins by removing them this week. If this is the problem I wil go look for non-magnetizing pins.