Garmin is digging their own grave

This will be my last Garmin product. 

The Fenix 8 is the current flagship device for Garmin.  Since its release, it has been plagued with bugs. Getting close to a year in and the software is still hit or miss.  Then the brightness issue in low ambient light became a pressing concern for Fenix 8 users.  Instead of Garmin providing some kind...any kind of meaningful customer service, we were initially told it would be corrected in a software update. Months later, we were then told this issue is "by design" and basically closed the door of hope to ever get a fix for this.  Now Garmin releases a subscription service and is already threatening to tie additional features behind the paywall, ignoring the fact that their customers already spent a small fortune purchasing one of their products.

If Garmin makes any current included features blocked behind a paywall in the future, a class action suit will be filed. 

The direction this company has taken lately is baffling and I wonder if the suits even realize how much bad sentiment they are creating and the business they are losing.  

Garmin, I've spent over $2000 in the last 1.5 years on your products.  Hope you invest it well as you'll never see another dime from me.  There are plenty of alternatives after I sell this Fenix 8 to recoup some of the money I feel I wasted on what was supposed to be a flagship device. What good is a watch if I struggle to see the display half the time?

I can't wait to be completely done with Garmin. I'll never look back, that's for sure 

  • Generally speaking, this isn't the way Feature test suites work, particularly in inherited features/code.  These would be adapted for that layer of the s/w, across most/all of the lineup, 

    For example, a weight-lifting sport would be owned by a developer/tester, and they would have a set of unit and functional tests for it, some of which might be optional, depending on what a given watch supports at a lower-level of the stack (maybe an additional sensor of some sort, ECG for example).  This way, a singular change to a sport would result in a similar change in corresponding test case/code, across the board.  I suppose it's possible for Garmin to have silo-ed code/test suites for this, but it would come at a huge cost, particularly in user experience across lineups.

    It's still very possible to have bugs above/below those stacks, such that say an accelerometer reading isn't correctly interpreted/relayed, so an activity on one watch behaves slightly differently, despite having a common-code base for most of the stacks.

  • No, I turned off the custom power modes because I felt the AOD wasn't really that beneficial, for most of my use-cases.  Coming from a MIP display(s) over a lot of years, I thought I'd miss this, but honestly I find the wrist-flip sufficient, or a touch motion, to see things mid-activity.

    There are times after dark where I find the display not ideal, but (mostly) functional.  I would 100% welcome a discrete adjustment/setting for when the sensor decides to dim things, but I wouldn't want to disable dimming entirely, just modulate it.

  • Well, this post didn't go in the direction you were hoping for huh?  Smile

  • Damn, okay. So, my point stand that I made a number of times before.

    The people that think their watches are perfect, simply don't use the more advanced features, and as such never find the bugs others do. 

  • I DID start out with the custom power modes (F8 AMOLED, for reference), which did enable AOD for most activities, and it worked FINE.  I only disabled them because I saw them as an unnecessary battery draw, for features I didn't see the value in.

    @hakujn What was the behavior you saw when AOD was enabled via Focus Modes, exactly?  For me, it worked *exactly* as described, so either I'm not understanding expected behavior, or expectations are perhaps different?  It turned off the AOD for walks but enabled it for rides, which I found particularly pointless for the winter season since it was mostly covered by a sleeve of some sort.

  • I understand your frustration — I feel it too at times, especially when I see that some bug reports aren’t being addressed and it seems like they’re not listening to us. That said, overall I’m happy with the watch.

    To me, besides being beautiful, it’s way ahead of the competition in terms of features and hardware.

    The only alternative I’d even consider is the Apple Watch Ultra, but the 2-day battery life is a dealbreaker for me.

    In the end, we have the best and most expensive watch on the market, and we expect it to be perfect — but it never will be, neither this one nor any other.

    My advice: enjoy it. But if you can’t, then swap it out and let us know if the change actually improved your experience.

    Good luck!

  • The people that think their watches are perfect, simply don't use the more advanced features, and as such never find the bugs others do. 

    Or maybe they are and you have a bad example, or maybe you just think that you have a better understanding than anyone else, but you don't.

  • You will 100% return when you find out the grass is burnt and crisp on the other side. There are critical bugs bugs and bugs in every brand and in every watch... Trying out my fair share of Apple, Suunto and Coros devices i can tell you there is nothing out there for you. 

  • i think that most bugs (and there were a LOT) have been corrected over the firmware updates. But the dimmed screen issue in low light and naps not being detected have still not. And having Garmin finally come out and say "it is by design" really sounds more like "we don't want to spend any more money on this". That is really disappointing.