This will be my last Garmin product.
The Fenix 8 is the current flagship device for Garmin. Since its release, it has been plagued with bugs. Getting close to a year in and the software is still hit or miss. Then the brightness issue in low ambient light became a pressing concern for Fenix 8 users. Instead of Garmin providing some kind...any kind of meaningful customer service, we were initially told it would be corrected in a software update. Months later, we were then told this issue is "by design" and basically closed the door of hope to ever get a fix for this. Now Garmin releases a subscription service and is already threatening to tie additional features behind the paywall, ignoring the fact that their customers already spent a small fortune purchasing one of their products.
If Garmin makes any current included features blocked behind a paywall in the future, a class action suit will be filed.
The direction this company has taken lately is baffling and I wonder if the suits even realize how much bad sentiment they are creating and the business they are losing.
Garmin, I've spent over $2000 in the last 1.5 years on your products. Hope you invest it well as you'll never see another dime from me. There are plenty of alternatives after I sell this Fenix 8 to recoup some of the money I feel I wasted on what was supposed to be a flagship device. What good is a watch if I struggle to see the display half the time?
I can't wait to be completely done with Garmin. I'll never look back, that's for sure
